Hotel Housekeeping Supervisor

Grand Casino Mille Lacs; Onamia (MN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401k

Tuition reimbursement

Birthday gifts

Anniversary gifts

Job summary

Grand Casino Mille Lacs is seeking a Hotel Housekeeping Supervisor to lead the Housekeeping Department, ensuring exceptional cleanliness in all guest rooms and common areas. You will guide and train staff, coordinate maintenance, and enforce safety and brand standards in a fast-paced hospitality environment.

This role requires strong leadership, attention to detail, and the ability to motivate a team during peak periods while maintaining high guest satisfaction.

Qualifications

• Experience supervising housekeeping staff or similar; ability to assign tasks and monitor outcomes.
• Strong verbal and written communication to guide and report to management.
• Experience training associates and mentoring peers in a hospitality setting.
• Exceptional attention to cleanliness and details in guest rooms and common areas.
• Knowledge of safety regulations and MSDS handling; willingness to train others.
• Proven ability to motivate teams and maintain high morale during peak periods.

Responsibilities

• Guide and supervise Room Attendants and Junior Ambassadors in daily tasks to achieve high cleanliness standards.
• Coordinate maintenance work orders for guestroom furnishings and repairs.
• Inspect guestrooms for cleaning needs, safety hazards, and repairs; delegate tasks as needed.
• Monitor linens, chemicals, and amenities; reorder and restock as required.
• Ensure compliance with brand standards and safety regulations; update MSDS as needed.
• Maintain staffing levels and report incidents affecting operations or guest services.

Skills

Staff supervision

Communication

Training

Attention to detail

Safety compliance

Team motivation

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

The Opportunity

As the Hotel Housekeeping Supervisor for Grand Casinos, you will be responsible for assisting in the successful coordination and direction of all activities of the Housekeeping Department, ensuring an exceptional standard of cleanliness is achieved and maintained in all Guest rooms.

What you get to do

• Guide, support, and supervise Room Attendants and Junior Ambassadors in their daily tasks, ensuring high-quality room cleanliness.
• Coordinate maintenance work orders for the repair or replacement of Guestroom furnishings, ensuring project completion.
• Conduct routine inspections of Guestrooms to identify cleaning needs, potential safety hazards, and repair requirements, delegating tasks as needed.
• Monitor the supply of linens, cleaning chemicals, and amenities, reordering and restocking when necessary.
• Maintain familiarity with brand standards and ensure adherence to them.
• Ensure that Material Safety Data Sheets (MSDS) books are updated and that all safety regulations are followed, providing training as needed.
• Adhere to policies and procedures regarding the handling of lost and found items.
• Report any room damage to management immediately.
• Maintain adequate staffing levels in the Housekeeping Department.
• Act as a Peer Mentor, providing training and guidance to Associates.
• Prepare various reports (daily, weekly, monthly) and offer suggestions for improving productivity and cost-efficiency.
• Motivate the Housekeeping Team to maximize productivity and maintain high morale levels.
• Notify the Supervisor of any incidents or conflicts that affect normal business operations or Guest services.
• Ensure compliance with energy conservation and job safety regulations.
• Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty).
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• One (1) year of housekeeping, hospitality, or related operations experience in a role overseeing others’ work or projects — assigning tasks, training staff, monitoring performance or outcomes to goals, and holding some responsibility for the team’s or department’s results; or
• An equivalent combination of demonstrated leadership experience through employment, community involvement, tribal organizations, military service, volunteer activities, training responsibilities, or other comparable experiences.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Physical Needs

• Talk and hear; ability to communicate effectively.
• See and adjust focus to include close, distance, depth, and peripheral vision.
• Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.
• Handle objects, tools, and controls; reach with arms and hands.
• Be able to lift and carry objects up to twenty-five (25) lbs.

Must Have Skills

• Ability to guide, support, and supervise housekeeping staff, ensuring high standards of cleanliness and efficiency.
• Exceptional attention to detail to ensure that all Guest rooms meet the hotel's cleanliness standards.
• Excellent verbal and written communication skills to provide clear instructions to staff and report issues to management.
• Aptitude for identifying and addressing cleaning needs, safety hazards, and repair requirements.
• Ability to consistently motivate the housekeeping team to maximize productivity and maintain high morale levels.
• Willingness to work in various roles and during peak hours as needed to support the team and reduce Guest wait times.
• Skill in training and directing team members, with the ability to coach and counsel staff to foster a productive work environment.
• Willingness to adapt to changing priorities and handle various tasks as needed to support hotel operations.
• Maintaining a professional demeanor and appearance, with a commitment to regular attendance and punctuality.

Source: Hospitality Online