Resident Services Specialist

Arch Amenities Group; Florida; On-site; USD 40,000 - 44,000; Full time

Job summary

Arch Amenities Group, the leading provider of wellness and leisure services, is seeking a Welcome Center Associate to deliver exceptional service to prospective homebuyers and residents. Weekends are required to support peak times.

You will greet guests, present community highlights, collect contact information, and assist in marketing efforts and events to showcase the property's amenities. Strong communication and a friendly, professional demeanor are essential.

Qualifications

• 3+ years of customer service experience, ideally in hospitality or residential services.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional demeanor and appearance.
• Creative mindset, especially in marketing and promotions.

Responsibilities

• Greet residents and guests at the front desk with a welcoming, professional manner.
• Deliver community presentations to prospective home buyers and realtors.
• Capture prospect data and enter it into the CRM/database for follow-up.
• Support marketing efforts, including website updates and social posts.
• Assist in coordinating events and coordinating with on-site teams.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Creative mindset

Basic computer skills

Education

High school diploma or equivalent

Job description

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

Job Summary

Arch Amenities Group, the world's leading provider of wellness, fitness, and leisure services, is seeking a Welcome Center Associateto deliver exceptional service and provide community infomation to prospective homebuyers. Weekends required.

Key Responsibilities

• Greet residents and guests warmly, providing a welcoming and professional front desk experience.
• Greet guests, offer hospitality and create rapport with prospects, realtors, sales associates and residents.
• Deliver detailed community presentations to prospective home buyers, realtors and home builder representatives.
• Capture prospect profile and contact information and enter in database for instant communication to on-site builders/sales centers.
• Consistently keep up to date with local information, attractions, events, etc.
• Assist with various marketing efforts such as website updates, e-blasts and social media posts.
• Assist in the setup and eexecution of marketing and realtor events.
• Monitor facility cleanliness and inventory levels, restocking supplies as necessary.
• Report incidents or accidents promptly to management.

Qualifications

• High school diploma or equivalent.
• 3+ year of customer service experience, ideally in hospitality, recreation or residential services.
• Strong written and verbal communication skills.
• Ability to multitask efficiently in a fast-paced environment.
• Professional demeanor and appearance.
• Creative mindset, especially in marketing and promotions.
• Basic computer and office equipment proficiency.
• Ability to remain calm and composed under pressure.

Work Environment & Physical Demands

• Frequent standing, walking, bending, and lifting.
• Indoor and outdoor work; may be exposed to varying temperatures and light cleaning chemicals.

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affir­mative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Location

Waterlin

Pay Range

The actual pay rate will depend on the person's qualifications and experience. $20.00 - $20.00 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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