Membership & Events Coordinator - Spa Oceana at The Don CeSar

Arch Amenities Group; Saint Pete Beach (FL); On-site; USD 23,000 - 33,000; Full time

Job summary

Arch Amenities Group, LLC is seeking a Membership & Events Coordinator to support Spa Oceana at The Don CeSar. You will drive membership growth, corporate partnerships, and guest experiences while assisting with front desk operations and event programming.

Responsibilities include leading front desk staff, coordinating schedules, enhancing guest satisfaction, and developing diverse wellness programs. A college degree or equivalent experience, plus strong communication skills, are required.

Qualifications

• College degree or comparable work experience is required or preferred.
• CPR/First-Aid Certified, if required by the client.
• Effective leadership skills and a strong work ethic.
• Creative in marketing, promotion, and programming.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Able to show initiative and make decisions.
• Proficient in appropriate computer skills and office equipment.
• Ability to stand for long periods.
• This position may require standing, stooping, kneeling, crouching, bending, walking, and talking.
• The employee may need to lift up to 25 lbs.
• Normal work hours include nights, weekends, and holidays.

Responsibilities

• Assist in developing a comprehensive standard facility operations manual.
• Submit payroll and financial reports as required.
• Provide excellent customer service and monitor guest feedback.
• Supervise and follow up on guest requests and comments.
• Assist in training and supervision of all front desk staff.
• Assist in developing staffing schedules for adequate coverage.
• Supervise daily operations including opening/closing and facility inspections.
• Ensure Front Desk staff follow Arch Basics-To-Excellence program.
• Assist in handling equipment and setup for events as needed.
• Maintain facility security and access control for members/guests.
• Develop and plan diverse programs and activities when applicable.
• Conduct orientations introducing facilities, services, and policies.
• Coordinate with Property Management on resident questions when applicable.
• Prepare bulletins/flyers for display and newsletters when applicable.
• Perform other duties as assigned.

Skills

Leadership

Relationship-building

Marketing

Programming

Guest service orientation

Communication skills

Time management

Education

College degree or comparable work experience

Job description

Membership & Events Coordinator - Spa Oceana at The Don CeSar

#26-1506

Job Description

Job Title: Membership & Event Coordinator

Department: Spa

Reports to: Spa Director

Job Type: Non-Exempt

Are you a natural leader who thrives on building relationships, creating memorable experiences, and driving results?

Spa Oceana at the iconic Don CeSar is seeking a motivated, entrepreneurial, and results-driven Memberships & Events Coordinator to help grow our membership programs, strengthen community partnerships, and elevate the guest experience.

This is an opportunity for a proactive hospitality professional who takes ownership, identifies opportunities, and turns ideas into action. From overseeing our Spa Loyalty and Don Club membership experiences to developing events, generating new business, and engaging with the local community, this individual will play a key role in expanding Spa Oceana's reach and revenue.

Working closely with Spa leadership, this position will also support front desk operations, team engagement, scheduling coordination, and the seamless execution of daily guest experiences.

We're looking for someone who doesn't wait for opportunities but creates them. Someone who leads by example, builds meaningful relationships, holds themselves accountable for results, and brings both creativity and operational discipline to a fast-paced luxury hospitality environment.

If you're passionate about luxury wellness, business development, and creating experiences that inspire loyalty, we'd love to meet you.

Arch Amenities Group

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary:

The Lead Spa Receptionist, under the direction of the Facility Director, will be responsible for assisting in the daily operations of the facility including: implementing marketing, training and scheduling front desk staff, assisting with programming (if applicable); monitoring facility maintenance; ensuring that the highest levels of guest satisfaction are attained; and using the ability to lead and motivate staff to achieve goals and exceed guest expectations. The Lead Spa Receptionist may also help supervise front desk staff.

Key Responsibilities:

• Assists in developing a comprehensive standard facility operation's manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Submits all paperwork and financial reporting, including payroll, in accordance with Arch Amenities Group policy.
• Provides excellent customer service and helps monitor guest feedback through the use of comment cards and other customer care techniques.
• Helps to supervise and follow up on guest requests and comments.
• Assists in the training, and supervision of all front desk staff.
• Assists in developing the staffing schedule to ensure adequate coverage.
• Supervises effective daily operations including opening and closing procedures, facility inspections, and general facility maintenance.
• Ensures that all Front Desk staff are implementing Arch Amenities Group Basics-To-Excellence program
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
• Helps ensure that the facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• If applicable, assists in developing and planning a diverse calendar of enjoyable programs and activities such as: fitness and wellness programs, aquatic programs, sports, life enrichment classes, special events, social events, resident concierge services, and spa or personal care services (if applicable).
• Assists in conducting orientations including an introduction to the facility, services, programs, policies, and procedures.
• If applicable, works with Property Management Company to address resident questions and concerns.
• If applicable, assists in preparing bulletins and flyers for display on bulletin board, intranet, cable, and for a possible activities newsletter and maintains bulletin board.
• Other duties as assigned

Qualifications:

• College degree or comparable work experience
• CPR/First-Aid Certified, if required by the client
• Effective leadership skills and a strong work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Creative in marketing, promotion, and programming
• Energetic, enthusiastic and motivational
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Able to show initiative and make decisions
• Proficient in appropriate computer skills and office equipment.
• Ability to stand for long periods
• This position requires the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls and reach with hands and arms
• Ability to lift 25 lbs.
• Normal work hours: Varied to include nights, weekends, and holidays

Stationary Position -- Sitting or Standing

Active Position -- Walking, jogging, running

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

Stoop/kneel/crouch or crawl -- Position self, move

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.

Location

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay.
The actual pay rate will depend on the person's qualifications and experience.

$20.60 - $20.60 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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