Resident Services Specialist

Ebenezer; Minneapolis (MN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO and Sick Time

Tuition reimbursement

Retirement plan

Earned wage access

Job summary

Ebenezer in Minneapolis is seeking a Resident Services Specialist to support HUD senior housing residents, coordinating services and transportation, and advocating access to community resources to help residents age in place.

Responsibilities include case management, intake and referrals, coordinating meal programs, tracking HUD reporting, and collaborating with local agencies to ensure safety and well-being of residents.

Qualifications

• 3 years of previous experience in resident services or related field.
• Annual HUD Training (12 hours per year) required.
• Valid Driver's License.
• Medical exam certification.
• Must be at least 18 years old.
• Must be insurable under employer auto insurance.
• Must complete transportation curriculum and driving evaluation within 30 days.

Responsibilities

• Provide case management: Intake, referral services, evaluation of health, psychological and social needs.
• Develop tailored service plans and reassess resident needs.
• Coordinate transportation and meal programs with community partners.
• Educate residents on services, procedures, rights, and advocacy.
• Maintain resident files and HUD records; document in AASC software.

Skills

Case management

Communication

Community coordination

Education

Vocational School

Associate Degree

Tools

AASC software

HUD reporting systems

Job description

Job Overview

Ebenezer is looking for a Resident Services Specialist to join our Senior HUD team at Tower Apartments in Minneapolis, MN! The Resident Services Specialist assists older adult residents living in HUD independent living to obtain needed supportive services from the community, to enable them to continue living as independently as possible and age in place in their homes.

This resident services schedule includes:

• 80 hours every two weeks
• Full time; Day shift
• No weekends

Responsibilities

• Provide case management:
• Intake, referral services, evaluation of health, psychological and social needs.
• Development of individually tailored case plan for services and periodic re-assessment of the resident’s situation when services are not available through the general community.
• Contact resident when incidents occur with staff, their family members, or neighbors to provide supportive counseling.
• Educate residents on available services, application procedures, client rights, providing advocacy as necessary. Refer residents to the appropriate agency.
• Develop and monitor ongoing provision of services from community agencies and update case management and provider agency with the progress of the resident.
• May attend care conferences (if applicable) to advocate services are in place prior to resident returning home from an extended care facility.
• Complete and submit, timely and accurately, all records, reports, and documents required by the property and federal and/or state agencies:
• Keep and maintain resident services resident files.
• Proper documenting in the American Association of Service Coordinators (AASC) software for annual and semi-annual HUD reporting.
• Provide information and resources to be used by property staff, residents, and their family members:
• Organize support programs with community organizations.
• Assist residents in building an informal support network, coordinating and/or providing training to residents in the obligations of tenancy, and educating Company staff on issues relating to the aging population.
• Establish contacts with agencies and service providers in the community:
• Assist with welcoming new residents and providing orientation; assess needs they may have and connect with agencies and services as needed.
• Schedule service providers in to discuss necessary aging in place topics of value to residents and their family.
• Oversee and manage all meal and food support programs through partnership with local organizations (prepared meal programs, NAPS, food bank, CES).
• Drives Ebenezer van/bus for resident outings:
• Reviews and completes Vehicle Requirements - Transporting Residents Checklist prior to each resident outing.
• Maintains a log of transportation services and tasks performed throughout the driving period.
• Responsible for the safety and welfare of passengers.
• Practices sound, safe judgment when performing transportation services including but not limited to fire/disaster procedures and infection control procedures.
• Recognizes and acts appropriately on safety hazards and incidents.
• Follows all laws with regard to operating a motor vehicle.
• Immediately reports any traffic violations or accidents.

Required Qualifications

• Vocational School or -
• Training or Associate Degree
• 3 years of previous experience
• Annual HUD Training (obtain 12 hours of training annually)
• Drivers License
• Medical Exam Certification
• Must be at least 18-years old
• Must be insurable under the employers Auto Insurance Coverage
• Must complete and pass in-house transportation curriculum course and pass driving evaluation. within 30 Days

Preferred Qualifications

• Bachelor's Degree: List - Social Work, Gerontology, Psychology or Counseling
• 5 years of previous experience
• Minnesota Social Worker License
• AASC Certification

Benefit Overview

Ebenezer offers a generous benefits package, including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: http://www.ebenezercares.org/employee-benefits

Compensation Disclaimer

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status