Public Services Aide - Eligibility & Customer Support

State-of-Michigan; Lapeer (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

State of Michigan is seeking a Department of State Aide to help Michigan residents review requests, determine eligibility, and ensure applications meet requirements. You will process transactions, answer questions, and help customers understand the services and online options available.

This full‑time role follows a 40+ hour schedule with occasional travel to other branch offices. Educational expectation is high school completion and progression through Level 6, 7, and 8 based on experience.

Qualifications

• Educational level typically acquired through completion of high school.
• 6 Level - No specific type or amount is required.
• 7 Level - One year of experience equivalent to a Department of State Aide 6.
• E8 Level - Two years of experience equivalent to a Department State Aide, including one year equivalent to a Department State Aide 7.

Responsibilities

• Review requests and check eligibility to ensure compliance.
• Process a variety of transactions and answer customer questions.
• Help customers understand different services and online options.

Education

High school diploma or equivalent

Job description

State of Michigan is seeking a Department of State Aide to help Michigan residents review requests, determine eligibility, and ensure applications meet requirements. You will process transactions, answer questions, and help customers understand the services and online options available.

This full‑time role follows a 40+ hour schedule with occasional travel to other branch offices. Educational expectation is high school completion and progression through Level 6, 7, and 8 based on experience.