Resident Services & Office Operations Lead

Prime Independent Living; Gastonia (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Prime Independent Living is seeking an organized Business Office Manager to oversee daily office operations, payroll, billing, and HR tasks in a senior living community. You will maintain records, handle inquiries, and support residents and families with a warm, service-focused approach.

The role supports the Executive Director, requires strong MS Office skills, and emphasizes confidentiality and professionalism in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 2+ years of office management/administrative experience in hospitality, healthcare, senior living, or related field.
• 2+ years of customer service experience.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency in Microsoft Word, Excel, and Outlook.

Responsibilities

• Oversee daily business office operations and administrative functions.
• Prepare correspondence, reports, forms, and other business documents.
• Maintain organized filing systems and accurate records.
• Answer phones, manage inquiries, and provide exceptional customer service to residents, families, and guests.
• Order office supplies and manage inventory within budget guidelines.
• Support the Executive Director with reports, correspondence, and special projects.
• Maintain employee personnel files and ensure documentation remains current and compliant.
• Assist with onboarding activities, background checks, drug screenings, and employment paperwork.
• Support hiring, training, scheduling, and supervision of concierge team members.
• Serve as a resource for team members regarding administrative processes and documentation.
• Review and process payroll information accurately and on schedule.
• Assist with payroll distribution and related recordkeeping.
• Process invoices and submit accounts payable documentation.
• Maintain resident charge accounts and billing records.
• Prepare bank deposits and assist with financial reporting.
• Monitor budget reports and communicate variances to leadership.
• Maintain resident records and files in accordance with company policies.
• Provide information needed for census, billing, and operational reporting.
• Assist with community tours and support marketing initiatives as needed.
• Help create a welcoming atmosphere that reflects the Prime culture and experience.
• Support community events, resident programs, and special initiatives when needed.
• Maintain confidentiality of sensitive resident, employee, and company information.
• Assist with front desk coverage when needed.
• Support operational needs across departments.
• Perform other duties as assigned.

Skills

Office management

Customer service

Organizational skills

Communication skills

Confidentiality & discretion

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Prime Independent Living is seeking an organized Business Office Manager to oversee daily office operations, payroll, billing, and HR tasks in a senior living community. You will maintain records, handle inquiries, and support residents and families with a warm, service-focused approach.

The role supports the Executive Director, requires strong MS Office skills, and emphasizes confidentiality and professionalism in a fast-paced environment.