Resident Services Manager

campusadv

San Marcos (TX)

On-site

USD 26,174 - 28,929

Full time

14 days+

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Benefits offered by this job

Dental, Health, and Vision Insurance

401k Options

Paid Time Off, including a day off on your birthday

Paid Holidays and Floating Holidays

16 Hours of Paid Volunteer Time

Job summary

Student Quarters in San Marcos, Texas, seeks a full-time employee to manage customer service, financial operations, and leasing activities. The role involves fostering resident relationships, handling inquiries, and ensuring effective marketing strategies are in place to maximize occupancy and rental income.

The ideal candidate should have property management experience and strong communication skills, with opportunities for benefits including competitive salary and health insurance.

Qualifications

Minimum of one year of property management experience is required.
Ability to pass a background check.
Must have reliable transportation.

Responsibilities

Lead the property customer service and marketing program.
Oversee the financial management operations.
Promote resident retention through excellent service.

Skills

Property management experience

Verbal and written communication skills

Customer service skills

Knowledge of Entrata Software

Mathematical functions

Education

High school diploma or equivalent

College degree or extensive experience in property management

Job description

Company: Student Quarters
Community: The Thompson
Report To: Area Manager or General Manager
Job Type: Full-Time, non-exempt/hourly
Work Location: On-site, One location
Compensation: $19/hr-$21/hr

Schedule: Monday-Friday, 8-hour shifts, and on-call. Some weekend and night shifts may also be required from time to time.

Summary: In partnership with the AM/GM and the rest of the on-site management team, you will lead the property customer service, renewal, and marketing program and oversee the financial management operations according to the standards outlined by Student Quarters

Roles and Responsibilities

General & Customer Service

Build and maintain strong relationships with current residents, future residents, guarantors, visitors, Squad members, and the local community
Promote resident retention by providing excellent customer service to all prospects, residents, and guarantors
Encourage lease renewals through proactive communication and personalized attention via text, emails, and other outreach methods.
Help plan, assist, and execute all move-out and move-in related events
Run point on all activity related to roommate matching concerns, transfer requests, and re-let leases
Oversee the property review platform, all scores, and overall performance
Adhere to all SQ Standards
Perform additional and/or various tasks as needed or as directed by the direct supervisor.

Community Care

Act as the primary point of contact for residents, addressing inquiries, concerns, and feedback promptly and professionally.
Coordinate with the General Manager to identify and implement solutions to resident concerns.
Physically walk and inspect the community on a regular basis, including model units, vacant apartments, and associated tasks with upcoming property inspections.
Contribute to the general upkeep and cleaning of the office, common areas, model, and tour path. This includes monitoring opening and closing checklists.
Document and follow up on service requests from residents.?

Financial Management

Assist the General Manager in achieving the highest possible net operating income by implementing effective cost control and revenue improvement programs; identify trends and recommend appropriate strategies and adjustments.
Monitor the timely receipts and reconciliations of rent collections per SQ collection standards and landlord/resident-governed statutes.
Process rent payments, late payments, eviction notices, and return check memos
Audit and communicate with the General Manager regarding the accuracy of invoices received and appropriately enter invoices per company accounting standards.
Provide accounting support to the General Manager
Ensure all property and legal documents are received, current, and accurately verified before processing new vendor requests
Serve as the primary point of contact for all accounts receivable and accounts payable inquiries.

Leasing

Collaborate in leasing productions for property, including leasing administration, marketing activities, and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.
Assist the planning, preparation, and implementation of resident events, renewal parties, and property competitions as approved by the General Manager
Accurately prepare and have a thorough knowledge of all lease-related paperwork
Maintain accurate prospect traffic and leasing data, and assist with other computer data entry as necessary
Audit all lease files as needed to ensure adherence to standards
Work directly with other managers to prepare aggressively achievable site budgets that meet or exceed the goals of the owner/investor.

Skills, Experiences, & Qualities

A minimum of one year of property management experience is required
A working knowledge of Entrata Software is highly preferred
High school diploma or equivalent highly preferred
A college degree or extensive experience in property management preferred
Ability to perform intermediate mathematical functions
Ability to understand and perform all on-site software functions
Intermediate knowledge of Microsoft and google platforms
Create relationships
NAA or lease auditing experience
Experience effectively managing a properties curb appeal

Physical demands

Must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Regularly required to stand; walk; reach with hands and arms, and climb stairs, stoop, or squat.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Qualifications

Must be able to pass a background check
Must have reliable transportation
Must be able to read and write in English fluently
Must dress professionally and have a neat appearance
Required to possess excellent verbal and written communication skills
Must be able to work any of the seven days of the week and overtime hours when requested.
Travel may be required as necessary to attend training and other company functions

About Us

Student Quarters is your front door to campus and the perfect living space to connect with the community around you! We encourage the engagement of students with their surroundings through premier apartment locations and exciting events centered around local businesses, restaurants, attractions and, of course, campus. No matter how you live, live SQ.

What we are offering