Resident Services Manager

Prospera Housing Community Services; Harlingen (TX); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Prospera Housing Community Services seeks a Resident Services Manager to plan, direct and coordinate social services and community outreach for residents of their properties.

The role requires knowledge of service programs, program planning, and independent work across multiple compliance projects, with strong communication and collaboration skills.

Qualifications

• Bachelor’s degree or equivalent experience in human services.
• Minimum two years in a human services field if no degree.
• Health worker and service coordinator certifications preferred.
• Valid Texas Class C driver's license required.

Responsibilities

• Plan, direct and coordinate social services and community outreach for residents.
• Coordinate activities across properties and foster community engagement.

Skills

Service programs knowledge

Program planning

Independent work

Computer software proficiency

Effective communication

Services plan execution

Relationship building

Quality-driven work

Problem identification

receptiveness to feedback

Education

Bachelor’s Degree in a Human Services field or Qualified Social Worker field

Two years of experience in a Human Services field (in lieu of degree)

Community Health Worker certification

Professional Service Coordinator Certification

Valid Class C Texas Driver’s License

Tools

General software applications

Job description

Description

The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

KNOWLEDGE, SKILLS AND ABILITIES- GENERAL PERFORMANCE:

• Knowledge of service programs and educational methods.
• Ability to plan and manage programs, events and outings.
• Ability to work independently and concurrently to perform multiple compliance projects.
• Knowledge of computer software applications.
• Ability to communicate effectively, both verbally and in writing.
• Ability to execute a services plan.
• Ability to establish effective working relationships with co-workers, board members, supervisors, consultants and general public.
• Ability to produce work which consistently meets quality requirements of accuracy, thoroughness and effectiveness.
• Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.
• Respond positively to supervisory direction and feedback.

Requirements

EDUCATION & KNOWLEDGE REQUIRED:

• Bachelor’s Degree in a Human Services field or Qualified Social Worker field preferred.
• In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
• Community Health Worker certification preferred.
• Professional Service Coordinator Certification preferred.
• Valid Class “C” Texas Driver’s License required.

EEOC STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.