Resident Services Manager

Socket.dev; Harlingen (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Socket.dev is seeking a Resident Services Manager to plan, direct, and coordinate social services and community outreach for residents at assigned properties in Harlingen, Texas. The role requires leadership, program management, and strong communication skills to connect residents with community resources and ensure programs meet quality standards.

A human services background is preferred. The position emphasizes independent work, collaboration with staff and external partners, and adherence to

Qualifications

• Bachelor’s degree in a human services field preferred or two years in human services.
• Experience may substitute for education; driver’s license required.
• Certification in community health or service coordination preferred.
• Knowledge of service programs and educational methods.

Responsibilities

• Plans, directs and coordinates social services and community outreach for residents.
• Works with staff, board members and public to ensure program quality.
• Executes a services plan and manages multiple compliance projects.

Skills

Service programs knowledge

Event planning

Independent work

Written & verbal communication

Program execution

Relationship building

Education

Bachelor’s Degree in Human Services

Two years of experience in Human Services

Certified Community Health Worker

Professional Service Coordinator Certification

Texas Driver’s License (Class C)

Tools

Computer software applications

Job description

Description

The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

KNOWLEDGE, SKILLS AND ABILITIES- GENERAL PERFORMANCE:

• Knowledge of service programs and educational methods.
• Ability to plan and manage programs, events and outings.
• Ability to work independently and concurrently to perform multiple compliance projects.
• Knowledge of computer software applications.
• Ability to communicate effectively, both verbally and in writing.
• Ability to execute a services plan.
• Ability to establish effective working relationships with co-workers, board members, supervisors, consultants and general public.
• Ability to produce work which consistently meets quality requirements of accuracy, thoroughness and effectiveness.
• Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.
• Respond positively to supervisory direction and feedback.

Requirements

EDUCATION & KNOWLEDGE REQUIRED:

• Bachelor’s Degree in a Human Services field or Qualified Social Worker field preferred.
• In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
• Community Health Worker certification preferred.
• Professional Service Coordinator Certification preferred.
• Valid Class “C” Texas Driver’s License required.

EEOC STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.