Resident Services Manager

Abode Services; Oakland (CA); On-site; USD 80,000 - 96,000; Full time

Benefits offered by this job

Salary: $80,000 - $96,000/year DOE

PTO: 19 days

12 paid Holidays per year

100% medical, dental and vision for'’s

Employer 403(b) with match

Professional development trainings

All staff events

Dynamic, mission-driven culture

Job summary

Abode Services in Oakland, CA, is seeking a Resident Services Manager to oversee permanent supportive housing resident services and supervise site coordinators. The role includes monthly reports, budget adherence, and collaboration with supervisors to ensure high-quality programs.

Requirements include a Bachelor’s degree in a related field, 3 years of case management, and 2 years of supervision and contracts management. Evening/weekend hours may be required.

Qualifications

• Bachelor’s degree in Sociology, Psychology, Social Work, or related field.
• 3 years of case management experience delivering services to homeless or low-income individuals and/or families.
• 2 years of staff supervision, budget, and contracts management.
• Valid California driver's license and current auto insurance with a clean DMV record.
• Ability to drive and transport participants when required.
• Evening and weekend hours may be required.

Responsibilities

• Develop, with other key staff, a vision and philosophy for services offered through the Supportive Housing programs.
• Empower employees to fulfill the program’s mission and philosophy to meet residents’ needs.
• Oversee all service coordinators delivering services to individuals and families within the sites.
• Provide leadership by collaborating with property management and partnerships.
• Provide training and staff development to enhance service quality.
• Collaborate with community organizations to provide comprehensive client services.
• Assist with access to needed community services including assessments, childcare, learning disabilities, and domestic violence issues.
• Regularly evaluate services on site, including Supportive Housing and Children’s services.
• Ensure accurate documentation in case files, time sheets, and electronic systems.
• Perform other duties as assigned.

Skills

Case management

Staff supervision

Budget management

Contracts management

Driving (California)

Evenings/weekends availability

Education

Bachelor’s degree in Sociology

Bachelor’s degree in Psychology

Bachelor’s degree in Social Work

Bachelor’s degree in Human Services or related field

Job description

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Manager.

About The Role: The Resident Services Manager will oversee services provided to all permanent supportive housing residents. The primary role of this position is the supervision of Resident Services Coordinators assigned to each site. In addition, this position holds the responsibility for monthly administrative reports, budget adherence and works directly with their supervisor.

Abode's Benefits and Perks:

• $80,000 - $96,000/year DOE
• 19 days of PTO
• 12 paid Holidays per year
• 100%medical, dental and vision benefits for employeesand agency dependent health care contribution
• 403(b) Retirement Savings Plans with Employer Match & Contribution Programs
• Professional Development Trainings and Opportunities,All Staff Events
• Dynamic, mission-drive culture and supportive leadership

The Diverse Culture:
We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

How You Make An Impact:

• Develop, with other key staff, a vision and philosophy for services offered through the Supportive Housing programs.
• Empower employees to fulfill the program’s mission and philosophy in an effort to meet the needs of individuals and their families.
• Oversee all service coordinators responsible for the delivery of services to individuals and families within the Supportive Housing sites.
• Provide leadership and direction by collaborating effectively with property management entities and modeling exceptional partnerships.
• Provide training and offer staff development activities intended to enhance the high quality of services provided to Abode Services clients.
• Collaborate with other organizations in the community to provide comprehensive services to clients.
• Assist service coordinator in providing access to needed services in the community including, but not limited to, assessments/treatment services for any developmental concerns, childcare, learning disabilities, behavior problems, school readiness, victims of domestic violence, exposure to drugs and alcohol issues in the family.
• Regularly evaluate the services delivered on site including Supportive Housing and Children’s services.
• Ensure that all services and activities are properly documented in case files, on time sheets, and through our electronic database systems.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor’s degree in Sociology, Psychology, Social work, or equivalent experience required.
• 3 years case management experience providing services to homeless or low-income individuals and/or families.
• 2 years' experience providing staff supervision, budget, and contracts management
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Driving and transportation of participants when required.
• Work evening and weekend hours when required.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Qualifications

Education

Preferred

Bachelors or better in Human Services or related field.

Bachelors or better in Psychology or related field.

Bachelors or better in Social Work or related field.

Bachelors or better in Sociology or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.