Resident Services Manager

Abode; Oakland, Northern (CA, KY); Hybrid; USD 80,000 - 96,000; Full time

Benefits offered by this job

Salary 80–96k USD/yr

PTO 19 days

Holidays 12 days

Health insurance 100%

403(b) employer match

Professional development

Staff events

Job summary

Abode is seeking a Resident Services Manager to oversee permanent supportive housing services. You will supervise site-based Resident Services Coordinators, ensure monthly reports, and maintain budget adherence while collaborating with leadership.

The role emphasizes leadership, community partnerships, and service delivery excellence within a mission-driven nonprofit setting in the Bay Area.

Qualifications

• Bachelor’s degree required or equivalent experience.
• 3 years case management experience with homelessness or low-income populations.
• 2 years of staff supervision, budget, and contracts management.

Responsibilities

• Develop a vision for services offered through the Supportive Housing programs and guide staff toward that mission.
• Empower employees to meet the needs of individuals and families served.
• Oversee service coordinators delivering on-site services at multiple housing sites.
• Collaborate with property management and community partners to ensure strong service delivery.
• Provide staff training and development to maintain high-quality services.
• Coordinate with external organizations to broaden access to community services.
• Support access to assessments and services for developmental concerns, childcare, and related needs.
• Monitor and document services and activities in case files and databases.

Skills

Staff supervision

Budget management

Case management

Transportation

General administration

Education

Bachelor’s degree in sociology, psychology, social work, or equivalent

Bachelor’s degree in Human Services or related field

Tools

Electronic database systems

Job description

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Manager.

About The Role: The Resident Services Manager will oversee services provided to all permanent supportive housing residents. The primary role of this position is the supervision of Resident Services Coordinators assigned to each site. In addition, this position holds the responsibility for monthly administrative reports, budget adherence and works directly with their supervisor.

Abode's Benefits and Perks:

• $80,000 - $96,000/year DOE
• 19 days of PTO
• 12 paid Holidays per year
• 100%medical, dental and vision benefits for employeesand agency dependent health care contribution
• 403(b) Retirement Savings Plans with Employer Match & Contribution Programs
• Professional Development Trainings and Opportunities,All Staff Events
• Dynamic, mission-drive culture and supportive leadership

The Diverse Culture:
We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

How You Make An Impact:

• Develop, with other key staff, a vision and philosophy for services offered through the Supportive Housing programs.
• Empower employees to fulfill the program’s mission and philosophy in an effort to meet the needs of individuals and their families.
• Oversee all service coordinators responsible for the delivery of services to individuals and families within the Supportive Housing sites.
• Provide leadership and direction by collaborating effectively with property management entities and modeling exceptional partnerships.
• Provide training and offer staff development activities intended to enhance the high quality of services provided to Abode Services clients.
• Collaborate with other organizations in the community to provide comprehensive services to clients.
• Assist service coordinator in providing access to needed services in the community including, but not limited to, assessments/treatment services for any developmental concerns, childcare, learning disabilities, behavior problems, school readiness, victims of domestic violence, exposure to drugs and alcohol issues in the family.
• Regularly evaluate the services delivered on site including Supportive Housing and Children’s services.
• Ensure that all services and activities are properly documented in case files, on time sheets, and through our electronic database systems.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor’s degree in Sociology, Psychology, Social work, or equivalent experience required.
• 3 years case management experience providing services to homeless or low-income individuals and/or families.
• 2 years' experience providing staff supervision, budget, and contracts management
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Driving and transportation of participants when required.
• Work evening and weekend hours when required.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Qualifications

Education

Preferred

Bachelors or better in Human Services or related field.

Bachelors or better in Psychology or related field.

Bachelors or better in Social Work or related field.

Bachelors or better in Sociology or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.