Resident Services Manager

RAM Partners, LLC; Lewisville (TX); On-site; USD 52,000 - 58,000; Full time

Benefits offered by this job

15 days of paid time off per year

9 paid holidays and 1 floating holiday per year

Medical, dental and vision insurance

401k with employer match

Company paid life insurance

Company paid short term and long-term disability after 1 year of service

Job summary

RAM Partners, LLC in Lewisville, Texas is seeking an experienced Resident Services Manager to enhance the resident experience. You will work closely with the Property Manager to manage resident inquiries and office activities, providing top-notch service and support.

The ideal candidate should have a high school diploma, strong communication skills, and proficiency in Microsoft Office. The position comes with competitive pay and great benefits, including paid time off and comprehensive insurance.

Qualifications

• High School Diploma or equivalent, college degree is a plus.
• Valid Driver’s License is required.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel).
• Previous experience with multi-family industry software and systems.

Responsibilities

• Generate interest about community features and benefits.
• Communicate professionally and address resident concerns.
• Issue lease violations and assist Property Manager with resolutions.
• Conduct preparations for lease renewals and resident transfers.

Skills

Communication skills

Microsoft Office proficiency

Multitasking

Education

High School Diploma or equivalent

Tools

Multi-family industry software

Job description

About Us

RAM Partners, LLC, is a full-service real estate management company that manages more than 80,000 apartments throughout the United States. We specialize in multi-family community management for a variety of third-party owners. We are a service-oriented, hands-on company. Our brick and mortar are our people.

Compensation

$26 to $28 per hour

Overview

Hebron 121 Station

is looking for an experienced Resident Services Manager to support the resident services office. This position will work directly with the Property Manager to support the Resident Services office and activities.

Making a career change or taking on a new role is a big decision. Here are some of the perks RAM has to offer:

Competitive compensation which includes bonuses outlined by the property's commission structure.

• 15 days of paid time off per year (prorated based on your start date)
• 9 paid holidays and 1 floating holiday per year
• Medical, dental and vision insurance
• 401k with employer match
• Company paid life insurance
• Company paid short term and long-term disability after 1 year of service

Responsibilities

• Generate interestabout your community’s unique features and benefits – and highlight what sets it apart from other properties
• Communicate professionally and address all resident concerns
• Issue lease violations and assist Property Manager with resolutions
• Complete resident move-out statements and monthly write offs
• Conduct preparationsfor lease renewals and resident transfers
• Prepare and maintain resident log for concerns and services provided
• Serve as a resource for residents and provide appropriate community resources
• Build lasting relationships to retain and gain residents
• Use attention to detail skills to perform required office administrative tasks
• Coordinate fun activities for residents

Qualifications

• High School Diploma or equivalent, college degree is a plus
• Valid Driver’s License is required
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Word, Excel)
• Previous experience with multi-family industry software and systems
• Able to multitask and meet deadlines in a timely manner
• Willing to work flexible schedule including weekends
• Legal authorization to work in the United States

RAM Partners, LLC is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email Talent Acquisition Partner at [e-mail]. RAM Partners, LLC is a drug-free workplace.