Resident Services Manager

Housing And Community Services Inc; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Housing And Community Services Inc. is seeking a Resident Services Manager to plan, direct and coordinate social services and community outreach for residents at assigned properties. The role requires strong program planning, independent work, and effective communication to engage residents and partners.

A Bachelor’s degree in a Human Services field is preferred, or two years of relevant experience; certifications are a plus, and a Texas Driver's License is required.

Qualifications

• Bachelor’s Degree in a Human Services field or Qualified Social Worker field preferred.
• In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
• Community Health Worker certification preferred.
• Professional Service Coordinator Certification preferred.
• Valid Class “C” Texas Driver’s License required.

Responsibilities

• Plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property.

Skills

Program planning

Community outreach

Independent work

Communication skills

Problem identification

Change management

Team collaboration

Computer software applications

Education

Bachelor’s degree in Human Services or Qualified Social Worker field

2+ years' experience in Human Services field (if no degree)

Community Health Worker certification

Professional Service Coordinator Certification

Texas Driver’s License (Class C)

Tools

Computer software

Job description

Description

The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

KNOWLEDGE, SKILLS AND ABILITIES- GENERAL PERFORMANCE:

• Knowledge of service programs and educational methods.
• Ability to plan and manage programs, events and outings.
• Ability to work independently and concurrently to perform multiple compliance projects.
• Knowledge of computer software applications.
• Ability to communicate effectively, both verbally and in writing.
• Ability to execute a services plan.
• Ability to establish effective working relationships with co-workers, board members, supervisors, consultants and general public.
• Ability to produce work which consistently meets quality requirements of accuracy, thoroughness and effectiveness.
• Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.
• Respond positively to supervisory direction and feedback.

Requirements

EDUCATION & KNOWLEDGE REQUIRED:

• Bachelor’s Degree in a Human Services field or Qualified Social Worker field preferred.
• In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
• Community Health Worker certification preferred.
• Professional Service Coordinator Certification preferred.Valid Class “C” Texas Driver’s License required.

EEOC STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.