Resident Services & HR Operations Manager

The Pennant Group; Pleasant Hill (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

Memory Care of Contra Costa in Pleasant Hill is seeking a Business Office Manager to oversee recruitment, HRIS and payroll, and resident financial services. You will manage documentation, onboarding, vendor records, and ensure compliance while maintaining excellent service to residents, families, staff and vendors.

The Pennant Group operates the community, with opportunities to contribute to CAPLICO values and a collaborative work environment.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred in Business Admin, HR, Accounting, or related field.
• Experience with HRIS/payroll systems, preferably Workday.
• Strong organizational, communication, customer service, and time management skills.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.

Responsibilities

• Recruitment lifecycle management: sourcing, screenings, interviews, onboarding, retention.
• Maintain personnel records, payroll administration, and HRIS data in Workday.
• Process resident billing, AP/AR, census tracking, and vendor records.
• Provide excellent customer service to residents, families, staff, vendors, and visitors.

Skills

HRIS/Payroll systems

Organizational skills

Communication skills

Customer service

Time management

Confidentiality

Microsoft Office

Education

Associate's degree preferred in Business Administration or HR

Tools

Workday

Pennant U LMS

Microsoft Office Suite

Job description

Memory Care of Contra Costa in Pleasant Hill is seeking a Business Office Manager to oversee recruitment, HRIS and payroll, and resident financial services. You will manage documentation, onboarding, vendor records, and ensure compliance while maintaining excellent service to residents, families, staff and vendors.

The Pennant Group operates the community, with opportunities to contribute to CAPLICO values and a collaborative work environment.