Resident Services Front Desk Specialist

ACMH-INC; New York (NY); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Generous benefits

Job summary

ACMH is seeking a Front Desk Monitor at St. Hilda's House in Manhattan (Hamilton Heights). The role reports to the Program Director and requires covering Wednesdays through Sundays (3:00pm-11:00pm).

Duties include monitoring residents/guests, handling messages, distributing mail, and supporting emergencies with professional discretion. The successful candidate will have a high school diploma, be able to interact with people responsibly, and cover shifts across ACMH locations as needed.

Qualifications

• High school diploma required.
• Willingness to cover front desk shifts at multiple ACMH locations as needed.
• Ability to work with people and take responsibility.

Responsibilities

• Monitor entry/egress of residents and guests.
• Take telephone messages for residents and staff.
• Distribute resident mail.
• Act as first line of defense in emergencies; notify management and emergency services as needed.
• Conduct building rounds during shift.
• Record resident events and observations in the Front Desk Logbook.
• Monitor and document client self-administration of medication per policy.
• Report incidents or behavioral changes to on-call staff.
• Assist with client meal plan when applicable.
• Attend trainings as requested by supervisor.
• Provide front desk coverage at other ACMH locations as needed.
• Maintain calm, respectful demeanor with residents, staff, and visitors.

Skills

People skills

Crisis intervention

Communication

Education

High school diploma

Job description

ACMH is seeking a Front Desk Monitor at St. Hilda's House in Manhattan (Hamilton Heights). The role reports to the Program Director and requires covering Wednesdays through Sundays (3:00pm-11:00pm).

Duties include monitoring residents/guests, handling messages, distributing mail, and supporting emergencies with professional discretion. The successful candidate will have a high school diploma, be able to interact with people responsibly, and cover shifts across ACMH locations as needed.