Weekend Front Desk & Crisis Response Associate

Acmh; New York (NY); On-site; USD 24,000 - 34,000; Part time

Job summary

ACMH in Manhattan (East Village) is seeking a Front Desk Monitor for the Garden House program. The role covers weekends and certain shifts, monitoring entry/egress, handling messages, mail distribution, and basic crisis response with calm, respectful interactions.

You will record events in the Front Desk Logbook, monitor resident self-administration of medication per policy, report incidents to on-call staff, and provide front desk coverage at other ACMH locations as needed.

Qualifications

• High school diploma and the ability to work with people and the ability to take responsibility to carry out the duties of the position.
• Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Responsibilities

• Monitors the entry and egress of building residents and guests.
• Responsible for taking telephone messages for the residents and staff of the building.
• Responsible for the distribution of resident mail.
• Provides the first line of defense in case of emergencies; (i.e. calling management, the fire department in case of a fire, etc.), assists with crisis intervention and building evacuation.
• Conducts building rounds throughout shift.
• Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication, according to program policy and procedures.
• Report incidents or behavioral changes in residents to on-call staff.
• Attends training as requested by supervisory staff.
• Provides front desk coverage at other ACMH residential locations as assigned, based on program needs.
• Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.
• Duties as assigned by supervisor.

Skills

Interpersonal skills

Communication

Education

High school diploma

Job description

ACMH in Manhattan (East Village) is seeking a Front Desk Monitor for the Garden House program. The role covers weekends and certain shifts, monitoring entry/egress, handling messages, mail distribution, and basic crisis response with calm, respectful interactions.

You will record events in the Front Desk Logbook, monitor resident self-administration of medication per policy, report incidents to on-call staff, and provide front desk coverage at other ACMH locations as needed.