Resident Relocation Coordinator - Philadelphia, PA

Housing Opportunities, Inc.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 66,000; Full time

Job summary

Housing Opportunities, Inc. seeks a Resident Relocation Coordinator to manage daily relocation tasks across multiple sites and work closely with residents to assist with all relocation activities.

You will coordinate with cleaners, moving and pest control vendors, manage data and reports, and serve as a liaison among residents, property managers, and clients. The role requires collaboration with construction, management, and moving contractors to ensure smooth relocations, timely communications,

Qualifications

• Bachelor's Degree preferred.
• Experience in relocation services, social services, or customer service.
• Ability to translate verbally/written if residents require multilingual communication.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Ability to work with diverse populations and coordinate with stakeholders.
• Ability to multitask under tight deadlines across multiple projects.
• Physical ability to lift up to 20 lbs and walk stairs as needed.
• Proficiency with Microsoft Office, Google Suite, and databases.
• Must pass a pre-employment criminal background screen.

Responsibilities

• Oversee daily relocation tasks at multiple sites.
• Communicate with residents, vendors, and property management.
• Survey residents to understand relocation needs and preferences.
• Prepare notices and maintain relocation files and tracking reports.
• Provide relocation counseling in compliance with regulations.
• Coordinate moves and related tasks with contractors and vendors.
• Generate weekly/monthly progress reports for clients and team.
• Maintain documentation, photos, and claims handling for damages.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organizational skills

Stakeholder management

Adaptability

Education

Bachelor's Degree

Tools

Microsoft Office

Google Suite

Database applications

Job description

OVERVIEW:

The Resident Relocation Coordinator is a key member of the Relocation team. The Resident Relocation Coordinator is responsible for overseeing the daily relocation tasks required at multiple sites while working closely with residents to prepare and assist them with all required relocation activities. The position involves regular communication with clients, managing third-party vendors, including cleaners, moving and pest control companies, and data collection and tracking. The Resident Relocation Coordinator represents HOU at company events and helps move our mission and reputation forward.

RESPONSIBILITIES

• Conduct site setup activities, including the arrangement of office, relocation files organization, identification of vendors, and off-site relocation units.
• Participate in surveying residents to understand their relocation needs and relocation preferences.
• As part of the assessment process, take an inventory of tenant belongings and furniture, taking note of large furniture, infestation, clutter, and hoarding issues.
• Participate in and facilitate resident and community meetings and drop-in sessions to discuss the relocation process and resident relocation rights and benefits.
• Prepare and distribute appropriate notices to affected households regarding the relocation program and ensure proof of resident receipt for notices are received and on file as required.
• Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations.
• Implement relocation policies as outlined in the approved relocation plan.
• Serve as a liaison between HOU, property management, clients, and residents.
• Provide weekly and monthly reports to clients, the project manager, and the development team.
• Regularly update and maintain relocation files, database, lottery list, and relocation tracking reports.
• Create an agenda for weekly relocation meetings, take minutes of each meeting, and distribute them to the team within 48 hours of the meeting.
• Conduct pre-inspection of units to ensure they meet decent, safe, and sanitary requirements before offering them as a comparable relocation unit.
• Notify residents of the move-in date and provide ongoing contact and support to ensure they are prepared to move.
• Check-in with residents at least 30 days before moving and follow up weekly three weeks before the moving date. Conduct final check-in 72, 48, and 24 hours before the moving date.
• If needed, provide packing supplies, tips, demonstrations, and assistance.
• Assist with utility disconnection and reconnection and completion of the change of address forms (if applicable) for households needing assistance.
• Schedule, coordinate and supervise moves and other move-related tasks, including pest inspection and unit turnover as needed.
• Work closely with construction, property management, development, and moving contractors to ensure residents vacate their units per the relocation schedule, surrender keys to the property management, and units are properly secured.
• Implement procedures for minimizing resident property damage, including inventorying furniture and taking photos or video, and serve as the initial point of contact regarding resident claims of damage or loss. In the event of property damage or missing belongings, serve as a liaison between the resident and moving company to facilitate timely resolution of the claim.
• Interface with residents' families, friends, or social services providers to ensure seamless delivery of services and address relocation challenges.
• Serve as an HOU representative to local, state, federal, housing agencies, and community groups.
• Participate in weekly supervision and scheduled site meetings with the Project Manager/Assistant Project Manager.
• Ensure relocation files contain required documentation and the data-tracking system is updated regularly.
• Complete all tasks identified in the site work plan and perform other duties as assigned.

QUALIFICATIONS

• Bachelor's Degree is preferred.
• Experience in relocation services, social services, customer service, or other similar fields preferred.
• Provide verbal interpretation and written translations if the resident population requires communication in specific languages.
• Must have excellent customer service, interpersonal, verbal, and written communication skills.
• Able to work with diverse populations and communicate effectively with numerous stakeholder groups, including staff, clients, and residents.
• Must be able to multitask and prioritize responsibilities and work under strict time constraints on various projects.
• Ability to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods of time.
• Must be able to walk up to 4 miles per day and ascend up to four flights of stairs at a time.
• Have a propensity to learn and take on more tasks or responsibilities.
• Knowledge of Microsoft Office and Google Suite as well as database applications.
• Must be able to pass a pre-employment criminal background screen.

EEO Statement:

We are an equal opportunity employer and equal opportunity housing provider. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, or national origin.

• Must be able to pass employment criminal background screening