Resident Services Coordinator - Park 12

Mg-Properties-; San Diego (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid time off (PTO) 10 days

10 Paid Holidays

401(k) with employer match

Medical, Dental, Vision

Life Insurance

Dependent Care Spending Account

Rental Discounts

Job summary

MG Properties is seeking a dynamic Resident Services Coordinator for Park 12 in San Diego, CA. You will coordinate resident communications, service requests, and monthly events to deliver an exceptional living experience.

You will assist leasing, manage newsletters, oversee activities, and help maintain budgets while ensuring compliance with policies. Strong communication and reliability are essential in this role.

Qualifications

• Strong verbal and written English communication skills.
• Basic working knowledge in computer skills.
• Ability to plan, organize, and prioritize work.
• High reasoning ability and problem-solving mindset.
• punctual and reliable.

Responsibilities

• Respond to resident inquiries and lease questions; coordinate service requests.
• Plan, organize, and oversee monthly resident events and quarterly activities.
• Update newsletters and advertise property information and events.
• Assist leasing duties as needed and support the Leasing Office.
• Monitor budget and expenses; ensure compliance with policies and laws.
• Answer phones to schedule facility use and manage reservations.
• Maintain positive resident relations and communicate effectively.

Skills

English communication

Organizational skills

Punctuality

Time management

Driver's license

Tools

Basic computer skills

Job description

With over 30 years of experience in the acquisition, development, rehabilitation, and management of apartment communities across the Western United States, we are a trusted partner in the property management industry. At MG Properties, we focus on enriching lives – physically in our community buildings, philanthropically through giving back to our local communities, and through development and growth of our employees.

MG Properties is seeking a dynamic, customer service oriented and highly organized individual to join our team as a Resident Services Coordinator to work at our beautiful community, Park 12, in San Diego, CA.

The Resident Services Coordinator is the property's administrative representative whose primary duty is to provide timely, informative and positive communication that will create a great and optimized resident experience. These responsibilities include resident correspondence surrounding lease questions, service requests and sales when required as well as coordinating resident events. This includes responding to email queries, communication via the que, work orders when needed, and planning monthly events

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Organize, prepare and distribute monthly property newsletter and events calendar, to include outside marketing and advertising.
• Plan and oversee all resident events; quarterly, monthly and weekly.
• Organizes and coordinates staff events.
• Monitor budget and expenses.
• Monitor activities at events to ensure orderly conduct.
• Promotes positive, proactive resident relations, working to enhance the living experience of the resort.
• Assists and performs Leasing Duties as needed.
• Updates internet and magazine advertising as needed to maximize rental growth.
• Remain current in all competitor functions, pricing and marketing programs in place.
• Assists with all aspects of the Leasing Office as needed.
• Oversees activities and enforces policies and rules regarding use of facilities.
• Operates equipment provided in facilities (e.g. exercise equipment).
• Answers phones to schedule use of facilities.
• Abilities to handle emergency situations for incidents that may occur under your supervision and to notify the appropriate authority or emergency service (911 and property manager).
• Accepts and inputs service requests
• Follows all safety procedures and notifies supervisor of safety hazards and any equipment failure.

Qualifications

• Strong verbal and written English communication skills.
• Must have basic working knowledge in computer skills.
• High reasoning ability. Able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate courses of action.
• Ability to plan, organize, and prioritize work.
• Punctual and reliable.
• Valid Driver’s License and proof of insurance
• Some travel to areas outside property location.

Compensation and Benefits

• $22-$23/hr DOE
• Monthly and Performance based incentive bonuses
• Accrues 10 days Paid time off per year
• 10 Paid Holidays and 2 Paid Personal Days per year
• Paid Sick Time
• 401K with employer match
• Medical, Dental, Vision, Employee Assistance Program
• Life Insurance
• Flexible Spending Account, Dependent Care Spending Account
• Rental Discounts

$22 - $23 USD

MG Properties is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a drug-free workplace, participate in E-Verify, and are an at-will employer. If identified for a position, you will be asked to submit to a background check and drug-screen.