Resident Services Coordinator II - Vista Alegre

Ultipro; Glendale (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Sign-on bonus up to $2,500

Job summary

Mercy Housing in Glendale, AZ is seeking a compassionate Resident Services Coordinator II to support residents at Vista Alegre, an affordable housing community for seniors. This on-site, full-time role focuses on building relationships, connecting residents with services, and fostering a welcoming, trauma-informed environment.

The ideal candidate has at least two years in community development or social services, strong communication, and the ability to manage multiple tasks while maintaining

Qualifications

• High School Diploma or equivalent.
• At least two years of experience in community development, social services, or a related field.

Responsibilities

• Build relationships with residents and help connect them with helpful resources and services.
• Support residents using a trauma-informed and compassionate approach.
• Have thoughtful and sometimes difficult conversations with residents while providing excellent customer service.
• Get to know the community by conducting needs assessments, attending community meetings, and listening to residents.
• Plan and lead programs, activities, and events that support resident well-being and stability.
• Track program participation and outcomes and enter required information into Mercy Housing's database.
• Help meet reporting requirements for programs and funding partners.
• Evaluate programs and services to understand what's working and where improvements can be made.
• Partner with community organizations and agencies to connect residents with additional resources.
• Support and organize the community food pantry, including preparing and occasionally delivering food boxes to residents.
• Help maintain clean and welcoming spaces, including the community room, kitchen, pantry, and office.
• Get out into the community - you'll distribute flyers and other information directly to residents, including occasional door-to-door outreach.
• Participate in Mercy Housing activities and collaborate with community partners.
• Take on other projects and responsibilities as needed.

Skills

Relationship building

Empathy and listening

Communication

Confidential information handling

Organizational skills

MS Word

MS Excel

MS Outlook

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

• Posted on September 28, 2026

Locations

Showing 1 location

Glendale, AZ 85301, USA

• On-site
• Resident Services
• Full-Time
• Requisition #: RESID005082

Description

At Mercy Housing , we believe everyone deserves a stable place to call home. We work to create affordable housing communities where residents can thrive.

We're looking for a caring, resourceful, and people-focused Resident Services Coordinator II to support residents at Vista Alegre , an affordable housing community serving seniors in Glendale, Arizona.

If you enjoy connecting with people, helping others navigate challenges, and creating a welcoming community, this could be a great role for you!

Location: Vista Alegre | Glendale, AZ | On-Site

Pay: $21.21–$23.50/hour, depending on experience + sign-on bonus up to $2,500

Spanish/English bilingual candidates and individuals with social services experience are strongly preferred.

What You'll Do

This is a hands-on, people-centered role! About 60 % of your time will be spent working in the office, with the remaining 4 0% focused on resident outreach and engagement.

Duties

• Build relationships with residents and help connect them with helpful resources and services.
• Support residents using a trauma-informed and compassionate approach.
• Have thoughtful and sometimes difficult conversations with residents while providing excellent customer service.
• Get to know the community by conducting needs assessments, attending community meetings, and listening to residents.
• Plan and lead programs, activities, and events that support resident well-being and stability.
• Track program participation and outcomes and enter required information into Mercy Housing's database.
• Help meet reporting requirements for programs and funding partners.
• Evaluate programs and services to understand what's working and where improvements can be made.
• Partner with community organizations and agencies to connect residents with additional resources.
• Support and organize the community food pantry, including preparing and occasionally delivering food boxes to residents.
• Help maintain clean and welcoming spaces, including the community room, kitchen, pantry, and office.
• Get out into the community - you'll distribute flyers and other information directly to residents, including occasional door-to-door outreach.
• Participate in Mercy Housing activities and collaborate with community partners.
• Take on other projects and responsibilities as needed.

What We're Looking For

Required Quaifications

• High School Diploma or equivalent.
• At least two years of experience in community development, social services, or a related field.

Preferred Qualifications

• Experience supporting individuals with mental health challenges.
• Experience working with seniors and/or individuals with developmental disabilities.
• Bachelor's Degree in a related field.
• Experience conducting community assessments.
• Experience organizing community groups, events, or programs.

Skills

• Ability to build positive relationships and work well as part of a team.
• Communicate clearly and listen with empathy.
• Handle sensitive and confidential information appropriately.
• Navigate conversations with individuals experiencing challenges related to mental health, disabilities, substance use, legal matters, or financial difficulties.
• Stay organized and manage multiple tasks and priorities.
• Use Microsoft Word, Excel, and Outlook.

Physical & Working Requirements

• This role includes both office and community-based work. You should be comfortable walking around the property, climbing stairs, and occasionally pushing or pulling items weighing less than 30 pounds.
• You should also be able to read documents, communicate clearly in English, stay focused on detailed tasks, and manage multiple responsibilities throughout the day.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Skills

Preferred

Intermediate

People Development Intermediate

Harm Reduction Intermediate

Intermediate

Behaviors

Preferred

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

High School or better.

Experience

Preferred

2 years: Experience in community development, social services or related field

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.