On-Site Resident Services Coordinator II

Mercy Housing; El Mirage (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Healthcare plans

Dental and vision

PTO and holidays

403b + match

Life Insurance

Job summary

Mercy Housing in the United States seeks a Resident Services Coordinator II to lead on-site programs, track outcomes, and connect residents with resources to remain stable and successful.

You will identify barriers, build partnerships with community organizations, and advocate for residents while promoting Mercy Housing’s mission on the property.

Qualifications

• High School Diploma or equivalent required; Bachelor’s preferred for higher qualification.
• Experience in community development or social services is desirable.
• Ability to work with residents facing mental health, disability or financial challenges.

Responsibilities

• Collect data for program components and record in Mercy Housing database; meet reporting requirements.
• Evaluate program outcomes and ensure ongoing quality of service delivery.
• Develop understanding of residents to connect them with needed services.
• Lead collaboration with Mercy Housing and partner agencies to strengthen community programs.
• Perform additional duties as assigned by supervisor.

Skills

Team collaboration

Verbal writing listening

MS Office proficiency

Confidentiality

Working with diverse populations

Education

High School Diploma or equivalent

Bachelor’s Degree in related field

Tools

MS Office

Job description

At Mercy Housing, we’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property.

This role will be based at two properties, El Mirage Senior Village and Casa de Shanti (in south Phoenix).

Pay: $21-23/hour, dependent on experience.

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options
  
  

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.
  
  

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.
  
  

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.
  
  

Knowledge And Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.
  
  

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.