Resident Services Coordinator I - Cranes Landing

Mercy Housing; Denver (CO); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Healthcare plans

Dental & Vision

PTO 15 days

Holidays & floating

403b + match

Early Fridays (3 paid hours)

Pre-holiday hours (3 paid hours)

Paid holidays Christmas–New Year

Volunteer Time

Parental Leave

Life Insurance

Employee Assistance Plan

Basic Dental

Pet Insurance options

Job summary

Mercy Housing in Denver seeks a Resident Services Coordinator II to lead on-site programs, track outcomes, and connect residents with resources to support stability and success. You will identify barriers, develop pathways to services, and partner with community organizations to provide programs, support, and visibility, serving as an ambassador for Mercy Housing's mission.

This is an on-site role at Cranes Landing with an anticipated start in late October 2026, offering a comprehensive benefits

Qualifications

• High School Diploma or equivalent.
• Two years of experience in community development or related field.
• Two years experience with individuals with mental health issues (preferred).
• Bachelor’s degree in a related field (preferred).
• Experience conducting community assessments and organizing groups.

Responsibilities

• Collect data for designated program components and record in Mercy Housing database accurately and timely.
• Evaluate outcomes of programs and services delivered.
• Develop understanding of residents to offer opportunities and guide to services.
• Participate in activities with Mercy Housing and partner agencies to enhance collaboration.
• Other duties as assigned.

Skills

Teamwork

Communication

Confidentiality

MS Office

Education

High School Diploma or equivalent

Bachelor’s Degree in a related field

Tools

MS Office

Job description

At Mercy Housing, we’re working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other.

Resident Services Coordinator II

You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You’ll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you’ll represent Mercy Housing’s mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

Cranes Landing is the first affordable housing community in Denver designed for American Indian and Alaska Native communities. The anticipated start date for this position is in late October 2026.

This is an on-site position.

Pay

$21.23-26.56/hour, dependent on experience.

Benefits

• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor’s Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge And Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.