Receptionist

Independence Village; Waterford Charter Township (MI); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Job summary

The Villages of Indiana is seeking a receptionist to provide courteous service to residents and the public. The role involves answering calls, daily check-ins, and directing inquiries to the appropriate teams.

You will greet residents and guests professionally, support leasing referrals, and help with light administrative tasks, with an emphasis on reliability and a positive attitude in a busy environment.

Qualifications

• High School diploma or equivalent required; background in customer service is a plus.
• 1–3 years related experience and/or training preferred.
• Excellent phone etiquette and professional appearance are essential.

Responsibilities

• Answer all telephone calls and transfer to the appropriate department.
• Daily resident check-in and welcoming residents and guests.
• Greet residents and guests in a courteous and professional manner.
• Refer prospective residents and families to Leasing Team.
• Sort and deliver mail, messages, and packages to residents and staff.
• Know resident apartments, in-house facilities, and local information.
• Assist with writing and accounting duties as assigned by Property Administrator.
• Maintain professional appearance and positive attitude; inform supervisor of significant issues.

Skills

Telephone etiquette

Education

High School diploma or equivalent

Job description

Receptionist will provide efficient and courteous service to all residents and public. You will take on a rewarding position with an innovative company where hard work pays off and advancement is always a possibility.

Required Experience

• High School diploma; or one to three years related experience and/or training; or equivalent combination of education and experience.

Primary Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department.
• Daily resident check‑in.
• Answer routine telephone inquiries.
• Greet all residents and guests in a courteous and professional manner.
• Provide 1440 experience to our senior residents.
• Distribute applications to prospective employees.
• Refer all prospective residents and families to the Leasing Team.
• Sort and deliver all mail, internal messages, and packages to residents and staff.
• Know resident apartments, in‑house facilities and local information.
• Reserve the private dining area for residents and guests.
• Collect work orders and information for the maintenance director.
• Know emergency call system and emergency procedure (fire, medical, and police).
• Perform all accountabilities in a timely and efficient manner following company policies and procedures.
• Work independently in a professional atmosphere.
• Keep immediate supervisor promptly and fully informed of all significant situations or unusual matters of significance so that prompt action can be taken.
• Assist with accounting duties as assigned by Property Administrator.
• Dress in a professional manner and wear name tag.
• Always maintain a positive attitude which supports team performance and productivity.

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

Benefits

We have comprehensive benefit packages that include health, dental, vision, 401(k), income protection, and extraordinary work‑life benefits.

Equal Opportunity Employer

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.