Leasing Consultant

Hirebridge; Rosemont (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Hirebridge is seeking a Leasing Consultant in Rosemont, Illinois, responsible for leasing apartments, customer service, and handling administrative tasks. Candidates should have strong communication skills, organizational abilities, and experience in property leasing.

The ideal applicant will manage office procedures and ensure high resident retention through effective follow-up and customer service. This role involves working closely with the Community Director and other team members.

Qualifications

• Experience in leasing properties to prospective residents.
• Strong ability to manage and coach a team.
• Must take and pass drug screening test.

Responsibilities

• Lease apartments and manage leasing procedures.
• Provide excellent customer service to prospects.
• Maintain office procedures and control access.

Skills

Ability to effectively communicate with people

Strong organizational skills

Excellent customer service orientation

Ability to maintain a professional image

Strong verbal skills

Assertive attitude

Ability to effectively 'close' a sale

Must possess a valid Driver's License

Tools

Knock

Onesite

AIRM

Job description

Purpose

The purpose of the Leasing Consultant is to lease apartments, retain residents through customer service, and handle administrative and financial responsibilities for their assigned community.

Primary Functions

I. Leasing Responsibilities

• Ensure leasing procedures are followed on a daily basis.
• Manage availability guidelines.
• Review leasing follow up weekly.
• Receive incoming phone calls from prospects in a professional and welcoming manner and entice them to visit the community. Check the answering service for messages and follow up on all messages, as necessary.
• Visually inspect entire property (office, models, compactor, vacant units and amenity areas) daily for cleanliness and overall appearance. This can include, but is not limited to, picking up trash off the ground, operating the trash compactor, carrying cleaning supplies and/or vacuum up or down stairs to apartment homes, as well as cleaning apartments to bring to resident ready standards.
• Lease apartments to qualified prospects.
• Schedule move-ins in such a way as to minimize rent loss.
• Escort a future resident to an apartment home and to all amenity areas.
• Drive a golf cart or walk with prospects.
• Prepare all paperwork needed before submitting lease files for verification.
• Verify applications and process file quickly through phone calls and correspondence. Submit to manager for approval. Set up file for move-in.
• Turn in traffic and phone recap weekly to the Community Director.
• Follow up with each visitor within 24 hours via personal phone call and send a personal note/email for them to receive within seven days of their visit.
• Any other projects or assignments given by Community Director or Regional Director.

General Office/Administrative Responsibilities

• Conduct move-in, move-out and turnkey inspections and follow through with any concerns.
• Maintain key closet procedures to ensure proper control of access and security on the property.
• Receive and acknowledge resident notices and prepare files.
• Maintain dress code as outlined in the policy manual and ensure Leasing Team adheres to the policy and uniform schedule.
• Assist in Lease renewal procedure:
  • Completing lease renewal printout and submitting to Community Director for approval.
  • Contacting each resident by phone prior to 75 days before the end of their initial term.
  • Sending renewal letters to those residents you are unable to reach by phone.
  • Typing new leases.
  • Following up on any promises made at time of renewal.
• Assemble move-in packages.
• Keep all filing current.
• Operate office alarm system in conjunction with opening and closing the office.
• Deliver thorough move-in presentation to new residents.
• Calculate daily rent, prorate charges, late fees and percentages.
• Write up all maintenance requests upon receipt.

Qualifications

A. Special Skills Required

• Ability to effectively communicate with people.
• Ability to maintain a professional image.
• Strong organizational skills.
• Strong verbal skills.
• Excellent customer service orientation.
• Assertive attitude.
• Ability to effectively "close" a sale.
• Must take and pass drug screening test.
• Ability to manage and coach team of Leasing Professionals.
• Must possess a valid Driver's License.

B. Knowledge

• Experience in leasing properties to prospective residents and managing current residents. Experience using Knock, Onesite, and AIRM.

REPORTS TO: Community Director, Assistant Community Director

JOB CLASSIFICATION

Non‑exempt. Paid coefficient overtime for all hours worked over 40 each week.

EEO/AAP

Our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our residents and our communities can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. We are an Equal Opportunity, affirmative action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to finger, type, handle or feel objects, talk, and hear. The employee is frequently required to stand; walk; reach with hands and arms, climb, stoop, and squat. The employee is intermittently required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities. Leasing Professionals must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.