Resident Services Coordinator

The Laramar Group LLC; Chicago (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

14 paid holidays

Sundays off

401k match

Zero-dollar healthcare plan option

Flexible hours & PTO

Company-paid life insurance

Paid disability insurance

20% housing discount if you live on on

Job summary

The Laramar Group LLC is seeking a Guest Services Coordinator to welcome residents, guests, and visitors at our Chicago communities. You will manage amenity schedules, assist with tours, and help coordinate resident events with local businesses.

The role requires exceptional communication, strong attention to detail, and a customer-focused attitude. You will also handle administrative tasks, order supplies, and contribute to a positive living environment.

Qualifications

• High school diploma or equivalent certification.
• Excellent verbal and written communication skills.
• Ability to present information effectively in one-on-one and small group settings.
• Strong attention to detail and organized work style.
• Proficiency with Microsoft Office products.
• Customer service oriented with a positive attitude.
• Ability to multi-task and adapt to changing priorities.

Responsibilities

• Greet residents, potential residents and guests.
• Manage guest suite and amenity schedule; ensure spaces are stocked and prepared.
• Plan resident events with local businesses to boost satisfaction.
• Resolve resident disputes to achieve satisfaction.
• Handle administrative requests from residents.
• Prepare new resident move-in welcome packets.
• Create resident notices and communications.
• Input resident work orders into property software.
• Assist leasing team with tours and walk-ins.
• Provide world-class customer service.

Skills

CoreValues

Strong communicator

Detail oriented

Team player

Customer service

Adaptable

Multi-tasking

Sales knowledge

Education

High school diploma

Tools

Microsoft Office

Job description

RESPONSIBILITIES:

• Greet residents, potential residents and guests.
• Manage the guest suite and resident amenity schedule and ensures that these spaces are stocked and prepared for visitors.
• Plan resident functions and coordinate events with local businesses to increase resident satisfaction.
• Resolve resident disputes, making every effort to achieve resident satisfaction.
• Manage administrative requests from residents.
• Prepare new resident move in welcome packets.
• Create resident notices and communication pieces.
• Ensure that property lobby areas clean and refreshments are fully stocked.
• Place office supply orders for property.
• Update social media sites.
• Create and distribute resident renewal letters on a weekly basis.
• Answer incoming calls and respond to voicemail messages in a timely manner.
• Input resident work orders into property software system.
• Assist the leasing team with tours and walk‑in as needed.
• Provides world‑class customer service.

QUALIFICATIONS:

• High school diploma or equivalent certification. Excellent verbal and written communication skills
• Ability to effectively present information in one‑on‑one and small group situations
• Ability to quickly develop strong working relationships.
• Must possess strong attention to detail.
• Must be proficient in Microsoft Office products.
• Must possess customer service abilities and attitude.
• Well organized and flexible with the ability to multi‑task.
• Proactive and able to react to changing priorities.

SKILLS AND ABILITIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Embodies Laramar Core Values
• Strong oral and written communicator
• Positive attitude, organization with strong attention to detail required
• Participate in proactive team efforts to achieve departmental and company goals
• Ability to learn, adapt, and excel with new company software
• Demonstrated a high level of interpersonal communication amongst team members and clients
• Able to maintain high energy, friendly demeanor, and perform in a fast‑paced environment
• Strong knowledge of sales tactics, skills, and assets

SUPERVISORY EXPECTATIONS:

This position does not have any supervisory duties.

PERKS OF THE JOB:

• 14 paid holidays (including your birthday!)
• Sundays off
• Paid 401k match
• Zero‑dollar healthcare plan option
• Flexible hours & PTO
• Company‑paid life insurance
• Paid short‑and‑long‑term disability insurance
• 20% housing discount if you live on site

Physical Demands and Work Environment:

(The phrases "occasionally," "regularly," and "frequently" correspond to the following definitions: "occasionally" means up to 1/3 of working time, "regularly" means between 1/3 and 2/3 of working time, and "frequently" means 2/3 and more of working time.)

• The work environment is the typical commercial property management environment. The employee must complete their work satisfactorily in an environment where there are significant distractions, including staff, clients, and vendors walking through and conversing, telephones ringing, conversations carrying over, loud noises, and interruptions to answer questions from others.
• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing this job's duties, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms, stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 20 pounds and should do so in a sound and safe manner. This job's specific vision abilities include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.