Resident Services Coordinator

Genacross Lutheran Services; Toledo (OH); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) with up to 4% employer conribut

Short-term disability coverage

Generous paid time off (PTO)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Tuition reimbursement

Employee discounts

Job summary

Genacross Lutheran Services seeks a Resident Services Coordinator to help residents access resources and maintain independence across its communities. You will build relationships, assess needs, and connect residents with programs, benefits, and services.

The role emphasizes compassionate, person-centered support, documentation, and collaboration with community partners. Bachelor's degree required, with LISW/LSW preferred and a valid driver's license.

Qualifications

• Bachelor's degree in social work or related field preferred.
• LSW or LISW preferred.
• Valid driver's license required.

Responsibilities

• Build relationships with residents and serve as a trusted resource for questions, services, and community support.
• Assess resident needs and connect individuals with appropriate programs, benefits, and supportive services.
• Help residents navigate community resources and available assistance programs.
• Maintain accurate resident records, assessments, progress notes, and required documentation.
• Conduct annual apartment visits and update resident information as needed.
• Monitor resident needs and concerns and communicate significant issues to leadership.
• Complete required monthly reports and support ongoing program compliance.
• Report suspected abuse, neglect, or exploitation in accordance with applicable requirements.
• Build and maintain relationships with community organizations, faith communities, and service providers.
• Assist with PASSPORT Certification documentation and reporting.
• Serve as a Transition Coordinator for assigned Home Choice Program referrals.
• Participate in required training and professional development.
• Help ensure residents receive responsive, compassionate, and person-centered support.

Skills

Valid driver's license

Education

Bachelor's degree

LSW or LISW preferred

Job description

Resident Services Coordinator

Full Time | Day Shift

Pay: $41,600-$45,760 annually
based on experience

Supporting multiple Genacross communities: Luther Ridge, Luther Hills, Luther Grove, Covenant Harbor I, Covenant Harbor II, and Oak Harbor.

At Genacross Lutheran Services, we have been serving individuals, families, and communities with compassion for more than 160 years. As a faith-based nonprofit organization, we are committed to serving the needs of our community with exceptional care, innovation, and support.

As a Resident Services Coordinator, you'll help residents access the resources, services, and support they need to maintain their independence and quality of life. This is a great opportunity for someone who enjoys building relationships, connecting people with community resources, and making a meaningful difference in residents' daily lives.

What You’ll Do:

• Build relationships with residents and serve as a trusted resource for questions, services, and community support
• Assess resident needs and connect individuals with appropriate programs, benefits, and supportive services
• Help residents navigate community resources and available assistance programs
• Maintain accurate resident records, assessments, progress notes, and required documentation
• Conduct annual apartment visits and update resident information as needed
• Monitor resident needs and concerns and communicate significant issues to leadership
• Complete required monthly reports and support ongoing program compliance
• Report suspected abuse, neglect, or exploitation in accordance with applicable requirements
• Build and maintain relationships with community organizations, faith communities, and service providers
• Assist with PASSPORT Certification documentation and reporting
• Serve as a Transition Coordinator for assigned Home Choice Program referrals
• Participate in required training and professional development
• Help ensure residents receive responsive, compassionate, and person-centered support

What We're Looking For:

• Bachelor's degree
  • Degree in social work or a related field preferred
• LSW or LISW preferred
• Valid driver's license

Why Join Genacross?

At Genacross, you'll be part of a mission-driven organization where your work directly supports the independence and well-being of the people we serve. You'll have the opportunity to build meaningful relationships, connect residents with valuable resources, and make an impact across several Genacross communities.

Benefits Include:

(Benefits vary based on position, schedule, and eligibility. Full details provided upon hire.)

• Medical, dental, and vision insurance
• Life insurance
• 401(k) with up to 4% employer contribution
• Short-term disability coverage
• Generous paid time off (PTO)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Employee discounts