Support Professional

Lutheran Social Services; Appleton (WI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Flexible Spending Accounts (Health & Dependent Care)

Free CCS Training

Mileage Reimbursement

Paid Time Off + 10 Paid Holidays

403B Retirement Contribution Option

Employee Assistance Program

Service Awards & Recognition

Public Service Loan Forgiveness (PSLF) Eligibility

Job summary

Lutheran Social Services in Appleton, Wisconsin, is seeking an Adult Residential Support Professional for the 2nd shift. This full-time role involves supporting adults facing mental health challenges in a residential setting. Responsibilities include crisis intervention, maintaining records, and facilitating group activities. Qualifications require a high school diploma or equivalent, with preferred experience in mental health. Competitive benefits include medical and dental insurance, paid time off, and a 403B retirement contribution option. Join LSS and make a meaningful impact in your community.

Qualifications

• High School Diploma or GED required.
• Preferred: Experience in crisis/mental health or college credits in social work, psychology, or human services.
• Valid driver’s license preferred.
• Reliable transportation required.
• Must pass background, caregiver, and medical checks.

Responsibilities

• De-escalate crisis situations using non-restrictive techniques.
• Support clients in group living, home, or community settings.
• Maintain confidential records and track client progress.
• Facilitate recovery-focused group activities and curriculum.
• Transport clients to appointments and community services.

Skills

Crisis intervention techniques

Client support

Record keeping

Medication administration

Team collaboration

Education

High School Diploma or GED

Experience in crisis/mental health

College credits in social work, psychology, or human services

Job description

Lutheran Social Services (LSS) is a private, non-profit, human service agency providing services throughout Wisconsin and Upper Michigan. It serves more than 125,000 clients annually. We are looking for passionate, mission-driven individuals to provide services including outpatient behavioral health management, adoptions, older adult services, support for children, youth and families, community corrections programs, and services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. If you would like to help us achieve our mission, please apply for the following opportunity.

Position

Adult Residential Support Professional - 2nd Shift

Location: Grandstone/Eastwood Facility, Lutheran Social Services of WI & Upper MI. Staff will be assigned a primary home base, but will work at both sites as needed. The program operates across two locations that are eight minutes apart.

Schedule: Full-Time | 2nd Shift | 2:00 PM - 10:00 PM | 40 Hours/Week

Are you passionate about supporting individuals on their mental health and recovery journey? Do you thrive in a team environment where compassion and advocacy make a real difference? Join Lutheran Social Services of WI & Upper MI (LSS) as an Adult Residential Support Professional at Grandstone/Eastwood!

About Grandstone/Eastwood

Grandstone/Eastwood are 8-bed residential facilities offering 24-hour supervision for adults facing mental health and/or addiction challenges. We provide crisis support through educational groups, transportation, medication management, and assistance with daily living skills—all in a safe, recovery-focused environment.

Key Responsibilities

• De-escalate crisis situations using non-restrictive techniques
• Support clients in group living, home, or community settings
• Maintain confidential records and track client progress
• Facilitate recovery-focused group activities and curriculum
• Transport clients to appointments and community services
• Assist with medication administration and basic healthcare needs
• Promote independence through skill-building and resource connection
• Participate in staff meetings, training, and community advocacy
• Support clients during recreational and educational activities
• Uphold healthy boundaries and safety-focused decision-making
• Perform household duties such as grocery shopping and light cleaning

Perks & Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Health & Dependent Care)
• Free CCS Training
• Mileage Reimbursement
• Paid Time Off + 10 Paid Holidays
• 403B Retirement Contribution Option
• Employee Assistance Program
• Service Awards & Recognition
• Public Service Loan Forgiveness (PSLF) Eligibility

Qualifications

• High School Diploma or GED required
• Preferred: Experience in crisis/mental health or college credits in social work, psychology, or human services
• Valid driver’s license preferred
• Reliable transportation required
• Must pass background, caregiver, and medical checks

Travel

• No travel is anticipated.

If you’re ready to make a meaningful impact and grow your career in mental health services, apply today and become part of the LSS mission to serve and uplift our community!

Lutheran Social Services of WI and Upper MI is an Equal Opportunity Employer (EOE).