Resident Services Coordinator

Willow Bridge Property Company; The Colony (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading property company seeks a Resident Services Coordinator who excels in customer service and relationship building. This full-time role involves managing resident services and ensuring high customer satisfaction standards, ideal for those looking to advance in property management.

Benefits

Competitive pay

Health, dental, and vision coverage

401(k) options

Career development opportunities

Qualifications

• 1-2 years’ experience in residential property management or customer service preferred.
• Effective communication and interaction with customers, vendors, management.
• Strong service and interpersonal skills.

Responsibilities

• Assist with the resident move in/out process and heavy customer service interaction.
• Manage the Resident Services Office and respond to inquiries.
• Schedule maintenance work and ensure service requests are completed.

Skills

Customer service

Interpersonal skills

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Yardi

Job description

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Overview

If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.

Overview

If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.

Willow Bridge is currently hiring for an experienced Resident Services Coordinator. We are looking for an entrepreneurial-minded person who enjoys building relationships with their team and with customers. Does that sound like you? Become part of the Willow Bridge family and grow your career path today.

Responsibilities

As a Resident Services Coordinator, you will assist with the resident move in / out process of a multi-family residential community. Your role includes heavy customer service interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors, ensuring that all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Willow Bridge Property Company’s quality service and customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Manage the Resident Services Office.
• Greet guest and residents while assessing their needs and answering questions about the community.
• Offer personalized service to residents, including assistance with transportation, deliveries, and restaurant reservations, etc.
• Respond to in-person, phone and email inquiries, which includes providing community information, making appointments and following up with after-hours maintenance requests.
• Provide knowledge of the local area to make recommendations about activities, local business and services.
• Provide excellent customer service and assist all clients with a positive and friendly manner.
  
  

Qualifications

• 1-2 years’ experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word,
• Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Strong service and interpersonal skills.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required)
• Must be available to work a flexible scheduled, including weekends, off-hours and emergencies as required.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• May require use of personal/company vehicle or electrical cart.
• Must be able to fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
  
  

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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