Resident Services Coordinator

Lincoln Property; The Colony (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading property management company in Texas is seeking a Resident Services Coordinator to enhance resident satisfaction and service delivery in a multi-family community. This role involves managing resident interactions, scheduling maintenance, and ensuring exemplary customer service. Ideal candidates possess experience in property management or customer service, with strong interpersonal skills and proficiency in relevant software.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Career development opportunities

Qualifications

• Experience with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Ability to operate a motor vehicle (valid license required).
• Knowledge of OSHA laws and regulations.

Responsibilities

• Assist with resident move in/out process of a multi-family residential community.
• Manage Resident Services Office and greet guests/residents.
• Respond to inquiries via in-person, phone, and email.

Skills

Customer Service

Communication

Interpersonal Skills

Multi-tasking

Problem-solving

Education

1-2 years of experience in residential property management or customer service

Tools

Microsoft Office

Yardi

Payscan

Job description

Overview

If you love making people feel at home, you’ll love working at Willow Bridge Property Company. Whether you’re just starting your career or joining later in your journey, we’re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since our early days as Lincoln Property Company, we set the standard of excellence for multifamily operators and developers. Active in more than 75 markets in the U.S., Willow Bridge oversees over 180,000 apartment units and has $3B in owned assets under management.

Willow Bridge is currently hiring for an experienced Resident Services Coordinator . We are looking for an entrepreneurial-minded person who enjoys building relationships with their team and with customers. Does that sound like you? Become part of the Willow Bridge family and grow your career path today.

Responsibilities

As a Resident Services Coordinator, you will assist with the resident move in / out process of a multi-family residential community. Your role includes heavy customer service interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors, ensuring that all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Willow Bridge Property Company’s quality service and customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Manage the Resident Services Office.
• Greet guest and residents while assessing their needs and answering questions about the community.
• Offer personalized service to residents, including assistance with transportation, deliveries, and restaurant reservations, etc.
• Respond to in-person, phone and email inquiries, which includes providing community information, making appointments and following up with after-hours maintenance requests.
• Provide knowledge of the local area to make recommendations about activities, local business and services.
• Provide excellent customer service and assist all clients with a positive and friendly manner.

Qualifications

• 1-2 years’ experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, keyboard, Internetsearch, email correspondence, math, Microsoft Office, including Word,
• Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Strong service and interpersonal skills.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required)
• Must be available to work a flexible scheduled, including weekends, off-hours and emergencies as required.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• May require use of personal/company vehicle or electrical cart.
• Must be able to fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
  

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.

• 1-2 years’ experience in residential property management or customer service role preferred.
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency in personal computer skills, keyboard, Internetsearch, email correspondence, math, Microsoft Office, including Word,
• Excel, and other software applications preferred (i.e. Yardi, Payscan).
• Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
• Strong service and interpersonal skills.
• Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
• Must possess a positive and professional demeanor in all interactions, under all circumstances.
• Ability to operate a motor vehicle (valid license required)
• Must be available to work a flexible scheduled, including weekends, off-hours and emergencies as required.
• Knowledge of OSHA laws and regulations.
• Ability to travel to other regional locations for work, training, meetings and other work-related activities.
• May require use of personal/company vehicle or electrical cart.
• Must be able to fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.
  

Benefits

Willow Bridge Property Company offers competitive pay, a benefits package that includes health, dental, vision and 401(k) and opportunities for career development and advancement.

As a Resident Services Coordinator, you will assist with the resident move in / out process of a multi-family residential community. Your role includes heavy customer service interaction and the ability to effectively schedule maintenance work including the work of vendors and contractors, ensuring that all service requests and work orders are completed in a timely manner. Your role requires the ability to work efficiently as well as being able to effectively communicate and deliver on our mission of providing exemplary service according to Willow Bridge Property Company’s quality service and customer satisfaction standards.

Your Responsibilities include, but not limited to:

• Manage the Resident Services Office.
• Greet guest and residents while assessing their needs and answering questions about the community.
• Offer personalized service to residents, including assistance with transportation, deliveries, and restaurant reservations, etc.
• Respond to in-person, phone and email inquiries, which includes providing community information, making appointments and following up with after-hours maintenance requests.
• Provide knowledge of the local area to make recommendations about activities, local business and services.
• Provide excellent customer service and assist all clients with a positive and friendly manner.