Resident Services Coordinator

onni; Tempe (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

Onni is seeking a Resident Services Coordinator in Tempe, AZ to be the face of our property management team and ensure resident experience meets company standards.

You will schedule move-in/out inspections, coordinate orientations, support rent collection and service requests, and help maintain a high-quality leasing office environment while complying with laws.

Qualifications

• High School Diploma or equivalent.
• Strong written and verbal communication.
• Proficiency in Excel, Word, PowerPoint, and Outlook.
• Excellent interpersonal skills.
• Ability to handle multiple tasks in a fast‑paced environment.

Responsibilities

• Schedules move-in and move-out inspections with residents.
• Coordinates move-in orientations and conducts orientations to promote owner reputation and satisfaction.
• Supports the Assistant Manager in rent collection, service request completion, customer service calls, file organization, resident communication and other admin duties.
• Organizes and manages inventory list of products used by leasing and management.
• Performs duties of a Leasing Coordinator as needed for property.
• Supports leasing team with file checklist tasks.
• Shops competitive properties.
• Helps plan and supports monthly resident functions.
• Maintains leasing office, tour path, and model apartments to a high standard.
• Reviews unit turn requirements with supervisor before move-ins.
• Completes final inspection of apartments prior to new move-ins and conducts move-in inspections with residents.
• Places move-in gifts in all units before new residents move in.
• Assists residents with lease renewal options.
• Provides exceptional service to customers, vendors, and colleagues.
• Promotes and participates in Company sponsored training programs.
• Complies with company policies, safety rules, and applicable laws.
• Completes all training related to fair housing, marketing, leasing, and customer service.
• Performs other duties as required

Skills

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Interpersonal skills

Communication skills

Writing/Editing skills

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Position Summary

The Resident Services Coordinator is the face person of our property management team and ensures that the overall quality of our resident's experience meets the company's established standards and complies with all applicable laws.

Essential Duties and Responsibilities

• Schedules move-in and moves out inspections with residents.
• Coordinates move-in orientations and conducts orientations in a way that promotes owner reputation and provides superior customer satisfaction.
• Supports the Assistant Manager in rent collection, service request completion, customer service phone calls, file organization, resident communication and other administrative duties.
• Organizes and manages inventory list of products used by leasing and management.
• Performs any and all duties of a Leasing Coordinator as needed to the benefit of the property.
• Supports the leasing team with the assistance of file checklist tasks.
• Shops competitive properties
• Helps plan and supports monthly resident functions
• Maintains exceptional standard of leasing office, tour path, and model apartments.
• Reviews unit turn requirements with supervisor prior to move-ins.
• Completes final inspection of apartments prior to new move-ins and completes move-in apartment inspections with new residents.
• Places move-in gifts in all units prior to the new resident moving in.
• Assists current residents with lease renewal options.
• Provides exceptional service to customers, vendors, and colleagues.
• Promotes and participates in Company sponsored training programs
• Complies with Companies policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
• Completes all training provided by the company with regards to, fair housing, marketing, leasing, customer service, etc.
• Performs other duties as required

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma or equivalent required
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
• Excellent interpersonal, oral, and written communication skills
• Excellent writing, proofreading, and editing skills

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

About The Company:

Onni

For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago.

AI Use:

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for ac