Resident Services Coordinator

Housing Authority of the City of Shreveport; Shreveport (LA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Vision insurance

Job summary

The Housing Authority of the City of Shreveport is seeking a dedicated Customer Service professional to be the first point of contact for participants seeking housing services.

The role coordinates activities for the Resident Services Program, conducts interviews, prepares contracts and referrals, maintains case files, and helps residents access credit, budgeting and other resources with empathy and professionalism.

Qualifications

• Bachelor’s degree in Social Work or related field from an accredited college.
• Experience in case management.
• Experience with low-income families and the program’s target population.
• Knowledge of HUD rental assistance programs and HUD regulations.
• Empathy and nonjudgmental approach in working with participants.

Responsibilities

• Coordinate activities and caseload of participants in the Resident Services Program.
• Organize meetings and provide residents information on the Resident Services program.
• Conduct one-on-one interviews, prepare contracts, needs assessments, and referrals.
• Liaise between program participants and community resources.
• Create and maintain case files for Resident Services and Homeownership participants.
• Plan and coordinate special events and programs.
• Prepare written materials (brochures, handouts, newsletters).
• Prepare program reports for participants and submit to the Executive Director.
• Assist participants to increase knowledge of credit, budgeting, and finances.
• Prepare proposals for services as needed.

Skills

Case management

Empathy

Community outreach

Interviewing

Education

Bachelor’s degree in Social Work or related field

Job description

The Housing Authority of the City of Shreveport is committed to providing safe, affordable, and quality housing for our community. We are currently seeking a dedicated and experienced Customer Service to be the first point of contact for participants seeking our housing services.

Job Description

General Description of Position

Coordinate activities, manage, counsel, and evaluate a caseload of participants in the HACS Resident Services Program. Provide and arrange training program, conduct orientations, evaluations and appraisals of clients, collect data file reports and provide technical assistance to HACS staff with related work as required.

Essential Functions

• Coordinate the HACS effort to make families self-sufficient with social, community and other public agencies that provide assistance to the Resident Services program.
• Organize an agenda and participate in meetings that provide residents information on the Resident Services program.
• Conduct one-on-one interviews with Resident Services participants, prepare contracts, prepare needs assessment, and make referrals.
• Act as liaison between program participants and various community resources.
• Create and maintain case files on all Resident Services and Homeownership program participants.
• Plan and coordinate special events and programs as assigned.
• Prepare a variety of written materials to address participant needs including brochures, handouts, and newsletters.
• Prepare reports for the program by individual participants and submit to the Executive Director.
• Assist participants to increase knowledge of issues related to credit, budgeting, and finances through one on one work and/or referrals.
• Prepare proposals for services as needed.

Qualifications

• Minimum education requirement: Bachelor’s degree in Social Work or related field from an accredited college or university.
• Prior employment experience related to case management
• Experience working with low-income families and the populations the program intends to serve
• Experience working with self-sufficiency, earnings and/or employment programs
• Knowledge of resources available in the local community to help residents increase their earnings and assets
• Knowledge of pertinent HUD regulations
• Prior employment experience related to HUD rental assistance programsJoin us in making a meaningful difference in residents’ lives! We’re committed to fostering an inclusive environment where every individual feels supported. This paid position offers an opportunity to develop your skills while contributing positively to our community’s well-being.
• Empathy and positive regard for the families who enroll in the FSS program, a commitment to the mission of the FSS program, and the ability to be nonjudgmental in working with FSS participants

Additional Information

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Vision insurance

All your information will be kept confidential according to EEO guidelines.