Resident Services Coordinator

Seattle Housing Authority; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

Seattle Housing Authority is seeking a Resident Services Coordinator to connect SHA residents with health, housing stability, and community resources. The role emphasizes outreach, information sharing, and coordination across providers to ensure residents access essential services.

Ideal candidates have 2+ years in case management or direct social services, a relevant Bachelor’s degree, and bilingual/multilingual abilities to serve diverse residents across Seattle.

Qualifications

• Two years of relevant case management or direct social service delivery experience.
• Bachelor’s degree in human or social services, counseling, or other relevant field.
• Bilingual or multilingual skills

Responsibilities

• Provide health, human, and social services information to SHA residents and educate on service availability, applications, and rights.
• Engage with residents through formal and informal outreach, move-in assistance, orientation to service coordination, and regular visits.
• Coordinate and monitor the provision of services for residents including referrals, information release, transportation, and health-related needs.
• Document non-clinical observations to support residents' health and housing goals.
• Assist residents in engaging with providers and managing their own care/services; maintain resident plans and progress notes.
• Consult with SHA staff, residents, provider partners to identify health-related needs and resources; share educational resources with staff.
• Maintain and share up-to-date directory of service providers and community resources for staff and residents.
• Maintain safe environment by following infection control and safety procedures; participate in training and safety meetings.

Skills

Case management experience

Bilingual or multilingual skills

Education

Bachelor’s degree in human or social services, counseling, or other relevant field

Job description

Job Summary

We offer competitive salary, great benefits, and work that matters to our community.

The Organization

The Seattle Housing Authority (SHA) is a mission-driven leader in affordable housing, headquartered on Elliott Avenue West. With additional field offices across Seattle, we’re committed to expanding housing opportunities, strengthening communities, and supporting a workplace where people grow and thrive.

The position

We’re looking for a Resident Services Coordinator to join our team! Under general supervision, the Resident Services Coordinator provides access to necessary resources and supportive services in the community that promote health and housing stability for SHA residents.

Primary Location: Center Park, 2121 26th Ave S, Seattle, WA 98144 plus one to two additional sites assigned within the first six months of employment.

The Ideal Candidate Will Have

• At least two years relevant case management or direct social service delivery.


• Bachelor’s degree in human or social services, counseling, or other relevant field.


• Bilingual or multilingual skills

While these requirements are the traditional standards for developing the skills required for this classification, any combination of experience, training and education that demonstrate the ability to successfully perform the essential functions of the classification may be considered.

What will you do?

• Provide health, human, and social services information to SHA residents. Educate residents on service availability, application procedures, and client rights.


• Proactively engage and provide outreach to SHA residents through formal and informal introductions, move-in assistance, orientation to service coordination, and frequent visitation.


• Coordinate and monitor the provision of services for residents including referrals, releases of information, transportation for services, and/or a variety of needs such as mental and physical health, wellness, nutrition, and other related services as identified.


• Provide and document non-clinical observation of health, psychological and social needs to help residents address goals for health and housing stability.


• Assist residents with strategies to engage with providers and participate in their own care/services management. Maintain documentation of resident plans, goals, and interactions through service notes, emails, and other methods as appropriate.


• Consult with SHA staff, residents and resident organizations, service providers, and other partners to identify the health-related social needs and supportive services required to address such needs. Provide educational resources to SHA staff related to help SHA better support residents.


• Maintain and share current and relevant directory and information service providers/community resources for use by both housing staff and residents.


• Maintain a safe and healthy environment by adhering to infection control protocols; addressing potential safety and health hazards; following emergency policies and procedures; and using personal protective equipment as directed.


• Attend all required training and safety meetings.

For additional information on the job, please see the full job description.

Why Should You Apply?

• Our Culture: SHA offers a supportive, energetic workplace where collaboration and growth thrive. Our talented team has helped make us a nationally recognized leader in affordable housing and community development.


• Competitive Salary


• Comprehensive Benefits


• Work-Life Balance


• Professional Development

Benefits

Seattle Housing Authority (SHA) is pleased to offer an excellent benefits package for Regular and Project full-time and part-time employees scheduled to work at least 80 hours per month. (Temporary and On-Call positions are not eligible for the full benefits package).

Equity

SHA values your unique background and perspective - we encourage you to apply even if you don’t meet every listed qualification. Learn more in our diversity and application equity statement.

We\'re committed to

Our commitment to equity and inclusion is part of our everyday practice. (Diversity/EEO statements retained as provided).

Note on Application Process

As a reminder, this posting includes information about benefits and employment terms. For more information, please refer to the full job description.