Resident Services Coordinator

Sequoia Living; San Francisco (CA); On-site; USD 46,838 - 48,216; Full time

Benefits offered by this job

Employer-paid medical, dental, and vision

18 days PTO + 8 holidays

403(b) with employer contribution

Tuition assistance

Referral bonuses

Job summary

Sequoia Living is seeking a Resident Services Coordinator in San Francisco to provide outreach, assessments, and support for seniors and disabled adults.

This role involves working at two sites in San Francisco and San Rafael, offering a comprehensive benefits package including medical, dental, vision, and PTO.

Ideal candidates will have a degree in a relevant field and experience in social services, along with strong interpersonal skills.

Qualifications

• Minimum of three years of recent experience in a social services capacity.
• California driver’s license, proof of insurance and a clean driving record required.
• Ability to travel to multiple locations daily.

Responsibilities

• Provide outreach, assessments, and care planning to seniors and disabled adults.
• Maintain relationships with residents and document their needs for services.
• Act as liaison with health agencies and provide individual case management.

Skills

Interpersonal skills

Community resources knowledge

Documentation skills

Microsoft Office proficiency

Education

Bachelor's degree in Social Work, Sociology, Gerontology or Psychology

Master's degree in related field (preferred)

Job description

We are hiring a Resident Services Coordinator who provides outreach, case finding, assessments, and care planning to senior, disabled adults and families within the scope of the Resident Services Program. Services attend to psychosocial, health, financial, recreational, nutritional and legal needs of clients.

This role will be located at two sites: Bridge Housing at One Church Street (San Francisco) and San Rafael Commons (San Rafael). This is a 32 hour per position with the RSC working 16 hours at each site.

What You Will Do

• Establishes and maintains relationships with individual residents, their families and neighborhood groups.
• Identifies and documents residents in need of services and maintains awareness of health status.
• Serves as liaison or advocate with outside social and health agencies for the residents.
• Provides individual casework and case management for frail or at‑risk residents to include assessment, development of individual care plan, coordination of services and monitoring.
• Provides information and referral, crisis intervention and counseling with individuals and groups as needed.
• Maintains accurate and up‑to‑date records and files on all clients receiving casework services.
• Identifies barriers to full and complete provision of service needed by participants and effectively problem‑solves to resolve these issues.
• Facilitates and supports "neighbor-to-neighbor" family and volunteer caregiving, including direct responsibility for designated volunteer programs at specific sites.
• Provides resident population with current information on services, benefit programs and other resources.
• Identifies and develops training opportunities for resident groups and site staff.
• Collaborates with Health Education Coordinator to meet the holistic needs of residents served. Collects data measuring impact of program in sites that have WellElder program.
• Works cooperatively with housing manager or agency director in an advisory or facilitative capacity to address needs of residents.
• Ensures completion of required documentation and statistics.
• Performs other duties as assigned.

Why Work Here

• $34.33/hr
• For individuals who work more than 30 hrs/week, employer‑paid medical, dental & vision, 18 days PTO + 8 holidays, 403(b) with employer contribution, tuition assistance, referral bonuses, employee discounts, and growth opportunities.

Who You Are

• You enjoy working with people and have interpersonal skills.
• You can use tact and courtesy in dealing with residents under sometimes trying conditions. You can show patience and understanding.
• You like your days to be varied, can handle a fast‑paced environment, and don’t mind working under pressure.
• Knowledge of and access to community resources. Knowledge of and willingness to match programs and services appropriate for residents. Instructional skills to present information.
• Skill to organize and document notes and care plans. Skill to establish and maintain effective working relationships. Demonstrated proficient interpersonal, verbal, and written English communication skills.
• Ability to relate appropriately and effectively to residents and families, to other staff and to personnel of other community agencies. Ability to work independently and as a member of an interdisciplinary team including residents. Ability to maintain positive customer‑focused approach and confidentiality of resident, staff and organization information at all times. Ability to act with patience, tact and courtesy in dealing with residents, family and staff under demanding and difficult conditions. Sensitivity and understanding of issues related to aging. Proficient with Microsoft Office suite of products (Word, Excel, Outlook).
• Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds.
• Bachelor's degree in Social Work, Sociology, Gerontology or Psychology or related field required. Master's degree in related field preferred. Minimum of three (3) years of recent experience in a social services capacity. Some specific sites may require bilingual capacity. California driver’s license, proof of insurance, clean driving record and the ability to travel to multiple locations on a daily basis.

Sequoia Living is an Equal Employment Opportunity and Affidative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.