Resident Services Coordinator

onni; Los Angeles (CA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

3 weeks of PTO

Referral program

Employee Discount Program

401(k) Employee Match

Up to 50% employee discount on hotel/p

Up to 30% friends & family discount on

Annual education allowance up to $1,0

Job summary

Onni Properties in Los Angeles seeks a Resident Services Coordinator to be the face of our property management team and ensure residents’ experiences align with company standards. The role supports the property manager with renewals, rent collection, and service requests while driving high levels of resident satisfaction.

The position emphasizes exceptional service, proactive communication, and coordination of move-ins/move-outs, calendars, and resident events, with opportunities for growth and

Qualifications

• High School Diploma or equivalent required.
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties.
• Excellent interpersonal, oral, and written communication skills.
• Excellent writing, proofreading, and editing skills.

Responsibilities

• Supports the Assistant Property Manager with renewals, rent collection, service requests, customer service calls, file organization & accuracy, resident communication & inquiries, lease questions/changes and other administrative duties.
• Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.
• Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner.
• Schedule move-in and move-out inspections with residents.
• Assist with managing all move-in and move-out calendars while keeping management software up to date.
• Coordinate move-in orientations and conduct orientations to promote owner reputation and provide superior customer satisfaction.
• Schedule freight elevator for move-ins and move-outs.
• Organize inventory of leasing/management products (collateral, access devices, move-in amenities, etc.).
• Assist residents with adding rentable items (parking, EV parking, storage lockers) when necessary.
• Perform all duties of a Leasing Coordinator as needed to the benefit of the property.
• Support leasing team with file checklist tasks for new leases.
• Shop competitive properties.
• Assist with company/vendor sponsored resident events.
• Assist with community wide notices and elevator displays.
• Maintain exceptional standards of leasing office, tour path, and model apartments.
• Review unit turn requirements with supervisor prior to move-ins.
• Complete move-in requirements & packets and conduct move-in inspections with new residents.
• Prepare and distribute move-in gifts for new residents.
• Provide exceptional service to customers, vendors, and colleagues.
• Promote and participate in company training programs and ensure participation of maintenance staff.
• Handle resident issues professionally and escalate to management when appropriate.
• Comply with company policies, safety rules, and local/state/federal laws.
• Complete all company-provided training (accounting, fair housing, marketing, leasing, customer service, etc.).
• Perform other duties as required.

Skills

Interpersonal skills

Communication skills

Microsoft Office suite

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Job Description

The Resident Services Coordinator is the face person of our property management team and ensures the overall quality of our resident's experience meets the company's established standards and complies with all applicable laws.

Perks & Benefits

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $19, $45, or $118 per pay our PPO, HSA, and HMO have you covered. In addition, we offer:

• 3 weeks of PTO
• Referral program
• Employee Discount Program
• 401(k) Employee Match
• Up to 50% employee discount on our hotel properties
• Up to 30% friends & family discount on our hotel Properties
• Annual education allowance of up to $1,000 after 1 year of continuous employment

What You Will Do

• Supports the Assistant Property Manager with renewals, rent collection, service request completion, customer service phone calls, file organization & accuracy, resident communication & inquiries, lease contract questions/changes and other administrative duties.
• Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.
• Take ownership of resident concerns with solutions-oriented and caring attention while seeking manager support in a timely manner.
• Schedule move-in and moves out inspections with residents.
• Assist with managing all move-in and move-out calendars while keeping management software up to date.
• Coordinate move-in orientations and conduct orientations in a way that promotes owner reputation and provides superior customer satisfaction.
• Schedule freight elevator for move-ins and move-outs.
• Organize and manage inventory list of products used by leasing and management such as collateral, access devices, move-in amenity products, etc.
• Assist residents with adding rentable items such as parking spaces, EV parking, storage lockers, storage rooms, and amenity reservations when necessary.
• Perform all duties of a Leasing Coordinator as needed to the benefit of the property.
• Support the leasing team with the assistance of file checklist tasks in anticipation of new leases.
• Shop competitive properties.
• Assist with company/vendor sponsored resident events.
• Assist with community wide e-blasts, residential notices, and elevator displays.
• Maintain exceptional standards of leasing office, tour path, and model apartments.
• Review unit turn requirements with supervisor prior to move-ins.
• Complete move-in requirements & packets, final inspection of apartments prior to new move-ins and conduct move-in apartment inspections with new residents.
• Prepare and distribute move-in gifts for all new residents moving in.
• Provide exceptional service to customers, vendors, and colleagues.
• Promote and participate in Company sponsored training programs and ensures the participation of all maintenance staff as required.
• Handle resident issues, conflicts, and complaints professionally and escalation to management when appropriate.
• Comply with company's policies and procedures, safety rules and regulations, and all applicable local, state and federal laws.
• Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
• Perform other duties as required.

What You Will Bring

• High School Diploma or equivalent required
• Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook
• Demonstrate interpersonal skills and proficiency in business vocabulary to effectively represent the executive and the company to outside parties
• Excellent interpersonal, oral, and written communication skills
• Excellent writing, proofreading, and editing skills

Onni Properties, LLC ("Onni") will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

These job duties are

• Foster resident retention through exceptional day to day resident interactions via in-person, phone call/voicemail and email communication to encourage positive online reputation reviews.