Resident Services Coordinator

Employment Enterprises; Herndon (VA); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Commission Potential

Bonus Potential

Medical insurance

Vision Insurance

Dental Insurance

401k Employer Match

Paid Time Off

8.5 Paid Holidays

Housing Discount for onsite residents

Tuition Reimbursement

Paid Training

Job summary

A.J. Dwoskin & Associates, Inc. is seeking a Resident Services Coordinator to support leasing and renewal strategies in Northern Virginia, ensuring occupancy and resident retention.

This role performs leasing administrative tasks in line with standard operating policies and is a direct hire position with an hourly rate of $30.00 per hour. Responsibilities include coordinating applications, managing expirations and renewals, generating leases, conducting audits, data entry, and preparing weekly

Qualifications

• Associate degree preferred.
• Minimum of 1 year of proven success in multi-family leasing.
• Must meet fair housing requirements.
• Proficiency in MS Office, Yardi suite, and related systems.
• Excellent customer service and teamwork skills.

Responsibilities

• Review and coordinate new application files with leasing consultants.
• Manage lease expirations and renewals per audit standards.
• Prepare new move-in and renewal leases.
• Conduct regular file audits for compliance.
• Perform lease-related data entry and maintain lease files.
• Distribute notices and communications from Property Manager.
• Support leasing activity with inquiries and tours.

Skills

Customer service

Teamwork

Communication

MS Office

Yardi

Education

Associate degree

Tools

MS Office

Yardi

Rent Café

Job description

A.J. Dwoskin & Associates, Inc.is a leader in managing commercial and residential properties throughout the Northern Virginia region. They have over 28 properties with a mission to provide exceptional service to their residents, commercial tenants, and support the local communities. As a Resident Services Coordinator you would be responsible for supporting the property’s leasing and renewal strategies in an organized and efficient manner to achieve occupancy and resident retention goals. Primary responsibilities include ensuring all leasing administrative tasks are performed in compliance with standard operating policies and procedures. This is a direct hire position with an hourly pay rate of $30.00per hour.

Responsibilities:

• Manage and review all new application files by coordinating with leasing consultants for accuracy and management approval.
• Manage monthly lease expirations and complete verifications of residency prior to generating renewals per audit compliance standards.
• Review and generate all new move-in and renewal leases.
• Conduct weekly/monthly file audits to ensure compliance.
• Complete administrative and lease related data entries.
• Maintain current and historic resident lease files by updating transactions and communications within the software.
• Print and ensure distribution of 5day, NSF notices, prepaid and small balance letters, delinquency notices, and billing letters generated by the Business or Property Manager.
• Assist Property Manager in the completion of weekly and quarterly market surveys.
• Manage the resident move out process inclusive of acknowledgement letters and final dispositions aka SODAs.
• Respond quickly to resident concerns.
• Prepare and send weekly report to manager for ownership or to owner in Property Manager absence.
• Support leasing activity as needed with prospect inquiries, tours and follow up.
• Assist leasing consultants with scheduling leases to be signed and executed via Rent Café.
• Manage office supply and marketing inventory.
• Assist in the planning and preparation of prospect and resident activities.
• Perform other related duties as assigned.

Qualifications:

• Associate degree preferred.
• Minimum of 1 year of proven success in multi-family leasing.
• Must be well versed in industry standards and meet fair housing requirements.
• Proficiency in MS Office, Yardi suite of products or equivalent software and other industry specific systems are required.
• Must demonstrate ability to provide exceptional customer service.
• Demonstrate the ability to successfully work on a team.
• Be able to clearly communicate both orally and in writing.
• Must have superior interpersonal skills, ability to work with diverse personalities, tactful, mature, flexible.
• Must present a professional image.
• Must be resourceful and well organized.

What They Offer:

• Commission Potential
• Bonus Potential
  • Move In Bonus
  • Portfolio Occupancy Bonus
  • Lease Administration Bonus
  • Survey Reputation Bonus
  • Rental Revenue Bonus
• Medical insurance (Up to 65%-79% covered by employer)
• Vision Insurance (Up to 50% covered by employer)
• Dental Insurance (Up to 60% covered by employer)
• Flexible Spending Program
• Life and Accidental Death & Dismemberment Insurance
• Short Term and Long-Term disability
• 401k Employer Match Program
• Employee Assistance Program
• Tuition Reimbursement up to $4,000 per year including certificate programs, workshops, seminars and conferences.
• Paid Training as direct payment of up to $4,000 per year including certificate programs, workshops, seminars and conferences.
• Paid Time Off – Increases with Tenure
• 8.5 Paid Holidays
• Housing Discount for those living onsite at one of our residential properties
• Paid Volunteer Days
• Birthday Leave
• BereavementLeave

Our Equal Employment Opportunity Policy: Employment Enterprises, Inc. is an equal employment opportunity employer. We recruit, employ, assign, train, compensate and promote without regard to race, color, sex, age, disability, religion, national origin, marital status, sexual orientation, ancestry, U.S. Veteran status, or any other protected category under applicable law.

Employment Enterprises, Inc is the parent company of Temporary Solutions, Inc. Temporary Solutions is a workforce solutions company based out of 10550 Linden Lake Plaza, Suite 200, Manassas, VA 20109.