Resident Services Coordinator

ccmcnet; Henderson (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Wellness program

Flexible Spending Accounts

Company matching 401k

Paid time off

Parental leave

Education assistance

Employee Assistance Program

Disability insurance

Life insurance

Pet insurance

Job summary

CCMC, a community management company based in Henderson, NV, is seeking a Resident Services Coordinator to support the site management team with office assistance, membership support and clerical tasks. You will greet guests, handle calls, draft and proof documents, and help coordinate resident-hosted events.

Ideal candidates have customer service experience, strong organizational skills, a solid knowledge of Microsoft Office, and a valid Nevada driver's license.

Qualifications

• Customer service experience preferred, especially in HOA or community settings.
• Strong communication and organizational abilities with attention to detail.
• Proficiency with Microsoft Office (Outlook, Word, Excel) and basic office tasks.

Responsibilities

• Greet and assist guests, answer phones, and direct calls.
• Draft and proof documents, coordinate events, and update calendars.
• Support site management with clerical tasks and member services.
• Maintain office equipment and manage messages and mail.

Skills

Customer service

Telephone etiquette

Communication

Organizational skills

Attention to detail

Microsoft Office (Outlook, Word, Excel

Tools

Microsoft Office

Job description

Are you a customer service aficionado? Are you looking for a company where you can learn and grow?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

About the Community:

This beautiful, master-planned community includes acres of parks, trails and open space. Amenities include a Community Center, seasonally heated pools, splash areas, various ball courts and fields, amphitheaters, and picnic areas. It currently offers amenities that appeal to those who choose to live an active lifestyle, with additional amenities planned. Kids have places to play. Families have places to gather, and couples have places to escape and explore. There really is something for everyone!

The Resident Services Coordinator provides office assistance, membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers, visitors and residents are greeted in a friendly and informative manner.

What you’ll accomplish:

• Greeting and assisting guests, answering phones, and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the association’s website and calendar
• Receiving, preparing and delivering mail, packages and dry cleaning
• Performing other administrative duties as needed

What we’re looking for:

• Customer service experience, knowledge of homeowner association operations preferred
• Excellent telephone manner, with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic, professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook, Word and Excel
• Must have a valid driver’s license in the state of employment
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check

If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary, but generally, they may include:

• Mobility: Ability to walk the grounds long distances in various weather conditions.
• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 30 pounds.
• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
• Manual Dexterity: Skills in using technology, including computers and mobile devices.
• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [e-mail] so we can review next steps together.

What we offer:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits include short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!