Resident Services Coordinator

lifestylecommunities; Gahanna (OH); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Lifestyle Communities (LC) is seeking a Resident Services Coordinator to support leasing teams and enhance the resident experience at our Ohio communities. You will guide prospective residents through applications and leases, coordinate move-ins, renewals, and respond to questions with a customer-first approach.

You will maintain tour paths, assist with move-in readiness, and ensure grounds and common areas stay welcoming.

Qualifications

• Strong attention to detail and accuracy required.
• Hospitality, sales or leasing experience preferred.
• Ability to learn fair housing regulations.

Responsibilities

• Greet residents and guests professionally and expedite requests.
• Support leasing teams through application and lease process.
• Coordinate move-in and renewal processes for residents.
• Assist with property operations and resident services as central contact.
• Submit service requests and assist with package delivery on request.

Skills

Customer service

Sales

Hospitality

Leasing operations

Attention to detail

Multitasking

Communication

Problem solving

Fair housing knowledge

Education

High School Diploma

Job description

Title Resident Services Coordinator

Company Lifestyle Property Management

Department Leasing

Reports To Resident Services Manager

Wage Category Non-Exempt

Who We Are

Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection™. No matter your area of expertise, at LC, you'll find your why and your place to belong.

Guided by our core values of performance, quality, communication, teamwork, and leadership, you'll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?

The Team You Will Join

At the heart of LC is our vision to create community. Lifestyle Communities' (LC) Home team does just that. You'll join a dynamic team committed to activating the company's purpose each day by building meaningful connections and putting our customers first. You'll push past the status quo to provide an experience that's unmistakably LC.

The Difference You Will Make

The Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. In this role, you'll be responsible for supporting leadership of leasing teams, while impacting all aspects of operations and sales at an assigned apartment community.

Who You Are

• Provides potential residents with information about the community and model home choices and the resident living experience.
• Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale. You will be responsible for the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move in experience of our newest residents.
• Takes prospective residents through the application and lease process, through move in.
• Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.
• Follows up on resident questions and concerns and supports and assists all customer service efforts in the community.
• Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness.
• Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
• Answer and direct all incoming calls.
• Regular patrol of the grounds, halls, vacant units, and parking garage.
• Daily inspection of all amenity common areas.
• Verify service work orders; issue appropriate keys/personal escorts for access.
• Assist execution of all new Move In's, resident/tenant services, and direct all activities as the central point of contact.
• Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.
• Participate with and help coordinate potential resident events.
• When necessary, help with the training of co-workers.
• Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.

What You'll Bring

• High School Diploma
• Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
• Work requires strong attention to detail and accuracy.
• Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.
• Work requires the ability to multitask and meet deadlines.
• Work requires proven excellent customer service skills, strong teamwork skills, strong interpersonal, communication, problem-solving skills.
• Ability to learn fair housing regulations required.
• Ability to work weekends, holidays as needed
• Valid driver license

Physical Demands and Work Environment

The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform these functions in accordance with applicable law.

Physical Demands: While performing the duties of this job, the employee is required to primarily sit; stand; walk; handle or feel objects, reach with hands and arms; talk and hear. Occasional climbing, balancing, stooping, crouching, and crawling; specific vision abilities required by the job include close vision, distance vision, and the ability to focus.

Work Environment: While performing the duties of this job, the employee will be exposed to an office environment with regular exposure to project sites.

Lifestyle Communities (LC) is an Equal Opportunity Employer.