Resident Services Coordinator

Lifestyle Property Management, Ltd.; Gahanna (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Lifestyle Communities is seeking a Resident Services Coordinator for our Gahanna, OH community. You will support leasing teams, guide prospects through the application and lease process, and help deliver a superior resident experience.

This role requires a High School Diploma, strong customer service, attention to detail, and the ability to multitask. Weekend and holiday availability, plus a valid driver's license, are expected as part of our community-focused approach.

Qualifications

• High School Diploma.
• Experience in hospitality, sales, customer service, or leasing operations preferred.
• Attention to detail and accuracy.
• Knowledge of applicable software programs and backend administrative management.
• Ability to multitask and meet deadlines.
• Proven excellent customer service skills, teamwork, interpersonal, communication, and problem-solving abilities.
• Ability to learn fair housing regulations.
• Ability to work weekends and holidays as needed.
• Valid driver license.

Responsibilities

• Provide information about the community and model home choices and the resident living experience.
• Bring sales-focused energy to the leasing environment to assist all leasing associates after the close of the sale.
• Guide applicants through the application and lease process up to move-in.
• Coordinate renewal lease process for current residents.
• Follow up on resident questions and support all customer service efforts in the community.
• Assist with maintaining tour path and upkeep of grounds and site cleanliness.
• Serve as central point of contact for new Move-Ins, resident services, and related activities.
• Submit service requests in the property management system and report damages or deficiencies.

Skills

Hospitality

Sales

Customer Service

Leasing Operations

Education

High School Diploma

Tools

Property Management System

Job description

Job Description: Title Resident Services Coordinator Company Lifestyle Property Management Department Leasing Reports To Resident Services Manager Wage Category Non-Exempt

Who We Are

Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection. No matter your area of expertise, at LC, you'll find your why and your place to belong. Guided by our core values of performance, quality, communication, teamwork, and leadership, you'll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?

The Team You Will Join

At the heart of LC is our vision to create community. Lifestyle Communities' (LC) Home team does just that. You'll join a dynamic team committed to activating the company’s purpose each day by building meaningful connections and putting our customers first. You'll push past the status quo to provide an experience that’s unmistakably LC.

The Difference You Will Make

The Property Management team at LC is looking for a talented individual to elevate our resident and community experience in a values-based manner reflective of our purpose. In this role, you'll be responsible for supporting leadership of leasing teams, while impacting all aspects of operations and sales at an assigned apartment community.

Who You Are

• Provides potential residents with information about the community and model home choices and the resident living experience.
• Brings sales-focused energy to the leasing environment to effectively assist all leasing associates after the close of the sale.
• You will be responsible for the prospect journey of application generation, payments, lease generation, scheduling MI orientations, and positively impacting the move in experience of our newest residents.
• Takes prospective residents through the application and lease process, through move in.
• Assists with new lease applications and related processes and coordinates the renewal lease process for current residents.
• Follows up on resident questions and concerns and supports and assists all customer service efforts in the community.
• Support the aesthetics of the community by maintaining tour path, pre-walking move-in ready homes, assisting with the upkeep of grounds and site cleanliness.
• Greet residents and guests in a professional and courteous manner and expedite all requests as required.
• Establish a rapport with the residents.
• Answer and direct all incoming calls Regular patrol of the grounds, halls, vacant units, and parking garage.
• Daily inspection of all amenity common areas.
• Verify service work orders; issue appropriate keys/personal escorts for access.
• Assist execution of all new Move Ins, resident/tenant services, and direct all activities as the central point of contact.
• Perform services including but not limited to resident assistance, key assist, scanning packages, and package delivery upon request.
• Participate with and help coordinate potential resident events.
• When necessary, help with the training of co-workers.
• Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Leasing Office.

What You’ll Bring

• High School Diploma
• Previous experience in hospitality, sales, customer service, or leasing operations is preferred.
• Work requires strong attention to detail and accuracy.
• Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.
• Work requires the ability to multitask and meet deadlines.
• Work requires proven excellent customer service skills, strong teamwork skills, strong interpersonal, communication, problem-solving skills.
• Ability to learn fair housing regulations required.
• Ability to work weekends, holidays as needed
• Valid driver license

Physical Demands and Work Environment

The physical demands and work environment described herein are representative of the criteria that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities to perform these functions in accordance with applicable law. Physical Demands: While performing the duties of this job, the employee is required to primarily sit; stand; walk; handle or feel objects, reach with hands and arms; talk and hear. Occasional climbing, balancing, stooping, crouching, and crawling; specific vision abilities required by the job include close vision, distance vision, and the ability to focus. Work Environment: While performing the duties of this job, the employee will be exposed to an office environment with regular exposure to project sites.

Lifestyle Communities (LC) is an Equal Opportunity Employer.

The LC Difference:

At Lifestyle Communities, we're here to connect. It's core to who we are. We believe in it so much that we built a company on it. Our determination, speed and drive turns impossible to possible. We design, build and activate shared spaces with human connection at the heart, because we all want to be part of something bigger than ourselves. And together, we are. We will never settle. We will bring people together. Inspire a sense of belonging. Build a connection.