Resident Services Coordinator

Mission Rock Residential, LLC; Charlottesville (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunity

13 paid holidays

Housing discount program

401(k) with company match

Medical, dental, and vision coverage

Disability coverage

Life insurance

Employee Assistance Program (EAP)

Job summary

Mission Rock Residential in Charlottesville, VA is seeking a Customer-focused Resident Services Coordinator to support the property team by coordinating service requests, resident communications, vendor scheduling, and inspections.

You will work with the Service Manager and Property Manager to ensure timely work orders, turns, and accurate records, while maintaining Fair Housing compliance and excellent resident relations.

Qualifications

• 3+ years’ experience in a customer-focused property management support role
• Experience using property management software with Yardi experience preferred
• Ability to comprehend federal Fair Housing laws and any applicable local housing provisions
• Possess a working knowledge of property management leasing, work order, and maintenance processes

Responsibilities

• Maintain compliance with Fair Housing, company policies, resident communication standards, service request procedures, vendor requirements, and confidentiality of resident, vendor, employee, property, and company information
• Support the overall efforts of the service team by coordinating maintenance activities under the guidance of the Service Manager
• Manage all incoming maintenance work orders by utilizing various systems such as email, web, text or phone. Assign the work orders to appropriate technicians, vendors, maintain accurate work order records
• Manage the work order process in property management software from initial input to completion
• Document work order updates and follow up with residents after completion to confirm satisfaction and address any outstanding concerns

Skills

Customer service

Yardi

Tools

Yardi

Job description

Description

Location: Rio Hill/ Mallside Forest: Charlottesville, VA

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.

Job Type

Full-time

Description

Location: Rio Hill/ Mallside Forest: Charlottesville, VA

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.

We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members.

We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.

What You’ll Do

The Resident Services Coordinator supports the property team by coordinating service requests, resident communications, vendor scheduling, move-in and move-out inspections, and maintenance-related administrative tasks. This role provides administrative and project coordination support to the Service Manager and Property Manager to ensure work orders, turns, resident follow-up, and service-related records are completed accurately, timely, and in accordance with company standards.

Your Day-to-day May Include

• Maintain compliance with Fair Housing, company policies, resident communication standards, service request procedures, vendor requirements, and confidentiality of resident, vendor, employee, property, and company information
• Support the overall efforts of the service team by coordinating maintenance activities under the guidance of the Service Manager
• Manage all incoming maintenance work orders by utilizing various systems such as email, web, text or phone. Assign the work orders to appropriate technicians, vendors, maintain accurate work order records
• Manage the work order process in property management software from initial input to completion
• Document work order updates and follow up with residents after completion to confirm satisfaction and address any outstanding concerns

Requirements

What You Bring

• 3+ years’ experience in a customer-focused property management support role
• Experience using property management software with Yardi experience preferred
• Ability to comprehend federal Fair Housing laws and any applicable local housing provisions
• Possess a working knowledge of property management leasing, work order, and maintenance processes

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What We Offer

We believe in taking care of our team the way they take care of our residents. That’s why we offer:

• Bonus opportunity*
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year **
• Housing discount program***
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverage
• Company-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)
• Bonus potential opportunity depends on position
• Sick time accrual varies by state. Ask your hiring manager for details.
• Housing discount based on availability and prior ownership group approval

The expected compensation range for this position is $19.00- $21.00, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Mission Rock Residential is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

**The Application deadline is x/xx/xx if a candidate is not selected by that date later applicants may be considered**

Salary Description

$19.00- $21.00

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.