Resident Services Coordinator

Lakeland; Central Point (OR); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Job summary

Lakeland in Central Point, Oregon is seeking a Resident Services Coordinator/Manager to supervise caregivers, medication technicians, and support staff in a full-time role. You will coordinate resident care, develop care plans with healthcare professionals, lead daily staff huddles, and manage training records and compliance while delivering high-quality service to residents in a regulated environment.

This role also requires strong organizational skills, clear communication, and the ability to

Qualifications

• High school diploma or equivalent required.
• Experience supervising and mentoring frontline staff.
• Experience in assisted living, memory care, or long-term care preferred.
• Experience in medication management and familiarity with state regulations.
• Strong organizational and communication skills.

Responsibilities

• Staff supervision & training of caregivers and medication technicians; ensure policy compliance.
• Coordinate resident care plans with healthcare professionals to maintain high-quality care.
• Lead daily staff huddles and communicate updates to the team.
• Complete administrative tasks, track staff training and compliance, and monitor performance.

Skills

Staff supervision

Training & coaching

Organizational skills

Communication skills

Problem-solving

Time management

Calm under pressure

Medication management familiarity

Regulatory knowledge

Education

High school diploma or equivalent

Job description

As a Resident Services Coordinator/Manager, you will play a vital role in ensuring the highest level of care and support for our residents. In this full-time position, you will be responsible for supervising and training caregivers, medication technicians, and other support staff, while also coordinating resident care and services.

Key Responsibilities:

• Staff Supervision & Training: Supervise caregivers and medication technicians, ensuring quality care and adherence to policies. Conduct new employee orientations, complete skills checklists, and maintain ongoing competency validations.
• Resident Care & Service Coordination: Coordinate with healthcare professionals to develop and implement individualized care plans, ensuring the highest level of care and support for our residents.
• Lead daily staff huddles and communicate updates effectively.
• Complete administrative tasks, including tracking staff compliance, maintaining training records, and monitoring staff performance.

Qualifications & Skills:

• High school diploma or equivalent
• Demonstrated ability to supervise and mentor frontline staff
• Strong organizational, problem-solving, and time-management skills
• Excellent verbal and written communication skills
• Ability to remain calm and professional in fast-paced, high-pressure environments
• 2+ years of experience in assisted living, memory care, or long-term care preferred
• Experience in medication management and familiarity with state regulations
• Prior experience conducting staff training and coaching

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Employee Assistance Program
• 401(k)
• Life Insurance
• Paid Time Off