Resident Care Coordinator

Hearthstone; Ellensburg (WA); On-site; USD 65,000 - 85,000; Full time

Job summary

Hearthstone seeks a Resident Care Coordinator to ensure resident care needs are met by coordinating care and supporting health services staff under the Director of Nursing. You will partner with leadership to implement service plans, supervise staff, and maintain compliant schedules and medication workflows.

The role requires on-call availability, coordination of transportation and appointments, and collaboration with executives to manage budgets and safety protocols.

Qualifications

• Reads and applies technical procedures and policies.
• Understands policy and procedure manuals.
• Communicates clearly with managers and staff.
• Solves practical problems that arise in resident care.
• Applies basic math to scheduling and resource tracking.

Responsibilities

• Coordinate and assist in development and updates of care plans.
• Oversee health services team members and support their education.
• Assist in interviewing, onboarding and training health services staff.
• Coordinate scheduling to meet resident care needs and state requirements.
• Maintain organized medication carts and assist with medication orders.

Skills

Technical reading

Policy comprehension

Effective communication

Problem solving

Math skills

Job description

The Resident Care Coordinator assists in ensuring resident care needs are met by coordinating and providing resident care and assisting in the oversight of health services team members, procedures and systems under the direction of the Health & Wellness Director (Director of Nursing).

Essential Duties

• 1. Partners with the Health & Wellness Director in the development and implementation of Cooperative Service Plans and ensures that the Cooperative Service Plans are completed and updated in a timely manner.
• 2. Performs various resident evaluations as assigned by health services leadership.
• 3. Provides direction and oversight to health services team members and assists in team member education and development as assigned.
• 4. Coordinates and assists in interviewing, hiring, onboarding and training new health services team members.
• 5. Collaborates with leadership team to create and maintain health services schedule that accommodates requested days off, vacations and sick time while maintaining appropriate staffing levels according to resident care needs and state requirements.
• 6. Maintains the medication carts and room in an organized, clean and safe manner. Submits orders for medications, supplies and equipment as prescribed by physicians and as established by the community policies and procedures.
• 7. Coordinates information pertaining to changes in residents' condition, personal needs, appointments, and outside services and communicates information to appropriate individuals.
• 8. Coordinates resident transportation services and health services appointments for offsite visits. Transports residents as needed to health service appointments following local and state regulations and compliance.
• 9. Works as a Medication Aide and/or Personal Care Attendant as needed to cover shifts or assigned by health services leadership to stay apprised of resident care concerns and to educate, train, and guide health services team members.
• 10. Acts as a liaison between health services team members and community leadership and communicates concerns to the appropriate individuals.
• 11. Educates, monitors and practices safety procedures relating to equipment, chemicals, tools and utensils including infection control and universal precautions.
• 12. Promotes life enrichment by encouraging residents to participate in activities and wellness programs. Assists in the facilitation of activities as needed.
• 13. Responds to resident emergencies; provides first-aid assistance and arranges for appropriate medical attention and follow-up.
• 14. Orders health services supplies as needed, maintaining necessary inventory for proper resident care.
• 15. Communicates and partners with Executive Director to track spending and stay in budget.
• 16. Provides on-call support for team member questions and staffing coordination.
• 17. Other duties as assigned.

A successful candidate will:

• 1. Demonstrate PACS company values: Love. Excellence. Trust. Accountability. Mutual Respect. Commitment.
• 2. Supports a dignified and caring atmosphere with residents, residents' families, visitors and staff.
• 3. Protects privacy and confidentiality of information pertaining to residents, employees, the facility, and company information and records.
• 4. Maintains a safe and secure working environment and practices safe working habits

Supervisory Requirements

Supervisory responsibilities will be determined at the direction of the Health & Wellness Director and Executive Director.

Qualifications

Education and/or Experience

Minimum of one year's experience as a Personal Care Attendant or 6 months as a Medication Aide. Experience in an Assisted Living setting preferred. Ability to work on-call, weekends and holidays as scheduled.

Language Skills

• Ability to read technical procedures.
• Ability to read and comprehend policy
  and procedure manuals.
• Ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

• Ability to solve practical problems.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

Must have and maintain all needed certifications needed for federal and state requirements which can include but is not limited to, medication aide certification, CPR certification, etc.

Physical Demands

The essential functions of this position require the following physical abilities:

• Standing and/or walking very frequently.
• Sitting occasionally.
• Reaching with hands and arms frequently, pushing/pulling very frequently.
• Talking and/or hearing very frequently.
• Tasting and/or smelling very frequently.
• Lifting up to 75 pounds frequently.
• Climbing, balancing, stooping, kneeling, crouching or crawling occasionally.
• Close, distance, color, peripheral, and depth perception in vision: ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually low to moderate.

Additional Information

Note: Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

(Senior Living Only) Resident Care Coordinator

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.