Resident Services Coordinator

Western New York Integrated Care Collaborative, Inc.; Buffalo, Northern (NY, KY); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Excellent benefits

Work-life balance

Job summary

Belmont Housing Resources for WNY is seeking a Resident Services Coordinator to help residents live independently by informing them of resources, assisting with services, and advocating on their behalf. You will work non-judgmentally to empower residents while coordinating social services such as meals-on-wheels, transportation, and health-related programs.

Qualifications include an MSW or related master’s degree with 1–2 years of relevant experience, or a BA with four years of experience in

Qualifications

• MSW preferred or Master’s in related field and 1–2 years working with seniors or adults with disabilities.
• Bachelor’s degree in related field with four years related experience.
• Experience as resident service coordinator or in social services/referrals.

Responsibilities

• Provide intake, education on services, and referrals to community providers.
• Establish contacts with service providers to help residents access needed services.
• Sponsor educational events and gather resident input on topics.
• Facilitate the formation of Resident Associations with Community Manager.
• Monitor ongoing provision of services and update case management records.
• Advocate for residents and liaise with community agencies, mediating disputes when needed.
• Assist residents with building informal support networks and addressing housing, transportation, or health care issues.

Skills

Case management

Interpersonal skills

Advocacy

Community outreach

Education and counseling

Education

MSW preferred

Master’s Degree in related field

Bachelor’s degree in related field

Job description

Founded in 1977, BHR is a leading advocate for quality affordable housing. We administer rental assistance programs and offer a variety of housing-related programs and services promoting home ownership, educating renters and landlords, improving existing housing stock, and developing and managing affordable housing.

We offer excellent benefits, work/life balance, and are looking to fill the following position:

Resident Services Coordinator: The Resident Services Coordinator’s (RSC) role is to enable residents to live as independently and self-sufficiently as possible by informing them of available resources, assisting them is obtaining the services they choose to use and advocating for the residents when necessary. The RSC is committed to working with people in a way this is non-judgmental, non-intrusive, confidential and that promotes resident empowerment, autonomy and dignity. $47,000-$57,000/year

Supervisory: None

Education and/or Experience: MSW preferred or Master’s Degree in other related field (i.e. gerontology, mental health, counseling) and one to two years related experience working with senior citizens and/or adults with physical disabilities. A Bachelor’s degree (BA) in a related field will be considered with four years related experience. Related experience includes prior work as a resident service coordinator or working in a social service or educational position providing assessment and social service referrals.

Essentail Duties and Responsibilities:

• Provides general service management which includes intake, education (services available and application procedures) and referral of residents to service providers in the general community. These social services may include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventative health screening, and other needed services.
• Establish and maintain contacts at service provider agencies that would facilitate our residents getting the services they need. This also assists the RSC with their resident advocate responsibilities.
• Sponsors educational events, seeking resident input on the selection of subjects which could relate to health care, agency, support, life skills, referral sources, etc.
• Facilitates the formation of Resident Associations within a property (in conjunction with the Community Manager).
• Monitors the on-going provision of services from community agencies and keeps the case management and provider agency current with the progress of the individual. Manages the provision of supportive services where appropriate.
• Serves as a resident advocate and liaison with community agencies, networks with community providers and seeks out new services available to the residents.
• Assists the residents in building informal support networks with other residents, family and friends. Mediates disputes among residents or refer residents to mediation.
• Assists in resolving problems facing the housing community, concerning but not limited to, housing, crime prevention, transportation, meal programs, and health care.
• Other duties as assigned.

Belmont Housing Resources for WNY is an Equal Opportunity/Affirmative Action/Disability/Veteran Employer and strong advocate of workforce diversity.