Resident Services Coordinator

Frederick Fox LLC; Hartford (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

Frederick Fox LLC in West Hartford, CT is seeking a Resident Service Coordinator to support an elderly and disabled housing community. You will assess resident needs, connect to services, and advocate for residents to promote independence and aging in place.

Ideal candidates are compassionate, organized, and able to collaborate with residents, families, healthcare providers, and community partners to build a strong sense of community and ensure access to available benefits and programs.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Counseling, or related field preferred.
• Minimum 2 years of experience providing social services.
• Working knowledge of community resources, supportive services, entitlement programs, and social service systems.
• Proficiency with Microsoft Office.
• Previous experience with HUD regulations or affordable housing programs is a plus.

Responsibilities

• Assess residents’ psychological, physical, social, and service needs and provide referrals.
• Coordinate supportive services to help older adults maintain independence and age in place.
• Connect residents with community resources and entitlement programs including transportation, meals, home health services, counseling and financial assistance.
• Develop and maintain relationships with community agencies, healthcare providers, social service organizations, and other service partners.
• Advocate for residents and assist them in navigating benefits and support services.
• Organize educational programs, wellness initiatives, social activities, and community events.

Skills

Advocacy

Organization

Communication

Problem-solving

Interpersonal skills

Confidentiality

Education

Bachelor’s degree in Social Work, Psychology, Counseling, or related field

Tools

Microsoft Office

Job description

A leading property management organization is seeking a Resident Service Coordinator (RSC) to support an elderly and disabled housing community in West Hartford, CT.

The Resident Service Coordinator helps residents identify and access services, benefits, and community resources that promote independence, stability, and successful aging in place. The RSC works closely with the Property Manager and residents to assess needs, coordinate supportive services, advocate on behalf of residents, and build a strong sense of community.

The ideal candidate is compassionate, organized, resourceful, and comfortable working independently while collaborating with residents, families, property management, healthcare providers, and community organizations.

Key Responsibilities

• Assess residents’ psychological, physical, social, and service needs and provide appropriate referrals and follow-up support.
• Coordinate supportive services that help older adults and individuals with disabilities maintain independence and age in place.
• Connect residents with community resources and entitlement programs, including transportation, meals, home health services, counseling, financial assistance, and healthcare resources.
• Develop and maintain relationships with community agencies, healthcare providers, social service organizations, and other service partners.
• Advocate for residents and assist them in navigating available benefits, programs, and support services.
• Organize and facilitate educational programs, wellness initiatives, social activities, and community events.
• Assist residents and families with care planning and transitions to higher levels of care, including nursing home placement when appropriate.
• Partner with property management to address resident concerns, assist with conflict resolution, and respond to unusual resident behavior or issues identified during inspections and recertifications.
• Maintain accurate and confidential resident service records, case notes, releases, and supporting documentation.
• Prepare monthly and annual reports and maintain documentation required by management, owners, and HUD.
• Communicate regularly with residents through newsletters, flyers, calendars, meetings, and other community communications.
• Utilize AASC and other industry software to document services, track resident needs, and manage reporting requirements.
• Attend required training programs and perform additional administrative or resident service responsibilities as assigned.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Counseling, or a related field preferred.
• Minimum 2 years of experience providing social services, preferably working with elderly and/or disabled populations.
• Working knowledge of community resources, supportive services, entitlement programs, and social service systems.
• Strong advocacy, organization, communication, and problem-solving skills.
• Demonstrated ability to assess resident needs, coordinate services, and follow through to achieve results.
• Strong interpersonal skills and the ability to establish trusting relationships with residents and families.
• Proficiency with Microsoft Office required.
• Previous experience with HUD regulations or affordable housing programs is a plus.
• Ability to maintain confidentiality and handle sensitive resident information professionally.