Resident Services Coordinator

St. James Place of Baton Rouge / SJP; Baton Rouge (LA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Health Insurance

Life Insurance

Vision Insurance

Voluntary Insurances Option

Short-term Disability Insurance

Vacation/Sick/Holidays

Job summary

St. James Place of Baton Rouge is a Senior Living Community in Baton Rouge, LA. The Resident Services Coordinator provides administrative support to the Director of Resident Services and acts as a liaison for Independent Living resident concerns.

Responsibilities include updating resident data in MatrixCare, assisting with move-ins, coordinating events, and handling routine office duties, with an emphasis on compassionate service to residents and families.

Qualifications

• High school diploma or GED required; Associates preferred.
• Minimum 2 years of office-administrative experience.
• Strong computer and clerical skills with Microsoft applications.
• Experience with seniors and/or long-term care preferred; MatrixCare a plus.

Responsibilities

• Provides admin and resident-related support for the Director of Resident Services.
• Serves as liaison for Independent Living resident concerns.
• Updates IL resident information in MatrixCare and other systems.
• Manages parking, storage records, and move-in photos.
• Prepares and distributes notices; handles errands and calls.
• Assists with budget tracking for Resident Services.

Skills

Office administration

Interpersonal skills

Organization skills

Microsoft Outlook familiarity

Microsoft Word familiarity

Microsoft Excel familiarity

Education

High school diploma or GED

Associates degree or business-related courses preferred

Tools

MatrixCare (AOD)

Microsoft Office Suite

Job description

St. James Place of Baton Rouge | Senior Living Community
Baton Rouge, LA 70808, USA

Description

St. James Place is committed to having a workplace culture where people love to come to work, feel appreciated, continue to grow and find meaning in their work. Are you looking for an opportunity that allows you to contribute your talent and passion while providing Joyful Service? St. James Place is the right opportunity for you.

Salary Range: Salary dependent on education and verifiable experience

Schedule: Monday - Friday 8:00am-4:30am

Job Duties

The Resident Services Coordinator provides administrative and resident related support for the Director of Resident Services and serves as a liaison for Independent Living (IL) resident concerns.

Qualifications

• High school diploma or GED required; Associates degree or business-related courses preferred.
• Minimum of 2 years of experience in office-administrative functions.
• Strong computer and clerical skills required, including working knowledge of all Microsoft applications.
• Experience in working with the senior population and/or the long-term care or retirement industries preferred.
• Experience with AOD (MatrixCare) a plus.

Essential Functions

Resident Services Support

• Facilitates response to resident needs and addresses issues as appropriate for residents and the department.
• Provides support as needed in helping new residents acclimate into the community.
• Performs final walk-throughs with families for residents transitioning out of independent living.
• Updates resident information in the resident management software (AOD-MatrixCare).
• Assists with updates to IL resident medicine bottle information.
• Updates resident information on public drive and other areas.
• Completes budget tracking for Resident Services and Pastoral Services.
• Completes ADT emails and AOD updates for Independent Living residents as needed.
• Sends monthly emergency update reminder memos to IL residents.
• Prepares and distributes resident death notices/flowers in absence of pastor.
• Coordinates and maintains parking spot assignments for residents, staff and visitors.
• Coordinates and maintains SJP storage records.
• Coordinates new resident photos for album and materials for new resident move‑ins.
• Maintains pet registration records and mobie registration records.
• Completes Event Function Sheets for room set ups for Resident Services Activities and assist with resident services events as needed.

Additional Duties:

• Communicates resident concerns to the Director of Resident Services as appropriate.
• Serves as liaison between Directors of Resident Services and residents, families, vendors and visitors.
• Provides written and verbal correspondence independently or as directed.
• Receives, screens, and facilitates phone calls.
• Completes errands and courier tasks as needed.
• Orders and maintains office supplies.
• Assists with other duties as needed to support resident services.

Ability to Maintain Required Work Hours

• May require working long hours or hours outside of the normal work week.
• MAY BE DESIGNATED ESSENTIAL PERSONNEL IN THE EVENT OF EMERGENCY SITUATIONS, INCLUDING HURRICANES, EVACUATION, FIRE, FLOOD, ETC., AND BE REQUIRED TO REMAIN ON CAMPUS FOR THE DURATION OF THE EMERGENCY.

Medical Insurance

Health Insurance

Life Insurance

Vision Insurance

Voluntary Insurances Option
Short-term Disability Insurance

Vacation/Sick/Holidays

EEO Statement: St. James Place is an Equal Opportunity Employer and will recruit, hire, promote, and train for all jobs without regard to race, color, religion, sex, origin, age, disability, or Veteran status.

Required

Office Administrative functions

Intermediate

Preferred

Human Relations/Interpersonal Skills

Intermediate

Team Player

Intermediate

Organizational skills

Intermediate

Microsoft Outlook

Intermediate

Microsoft Word

Intermediate

Microsoft Excel

Intermediate

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.