Resident Services Coordinator

Comstock Companies; Ashburn (VA); On-site; USD 28,000 - 34,000; Full time

Job summary

Comstock Companies in Ashburn, VA is seeking a Resident Services Coordinator to deliver exceptional service to residents, guests and vendors. You will greet visitors, handle inquiries, coordinate packages, and support maintenance scheduling while ensuring building security and compliance.

You will use Yardi for maintenance tickets, coordinate amenities, and assist with resident events, notices, and daily operations, including weekends as needed.

Qualifications

• High school diploma or GED required.
• 1 year of high-end customer service experience; 3 years preferred.
• Strong communication and organizational skills; multitask effectively.
• Proficiency in Outlook, Word and Excel.

Responsibilities

• Provide first-class customer service and build rapport with residents, guests and prospects.
• Greet visitors and respond to tenant questions in a timely manner.
• Manage building access to ensure only authorized individuals enter.
• Answer phones and route to the right destination.
• Manage resident packages and mail; scan incoming/outgoing packages daily.
• Support the Resident Services Manager with events and notices.
• Enter maintenance issues into Yardi to create tickets for the maintenance team.
• Coordinate amenity space reservations and loading dock/elevator access.
• Perform daily building walks to identify maintenance items and tidy spaces.
• Stay compliant with fair housing regulations; work weekends if needed.

Skills

Customer service

Communication

Microsoft Office

Problem solving

Time management

Education

High School Diploma or GED

Tools

Yardi

Microsoft Office

Job description

Job Overview

The Resident Services Coordinator provides exceptional customer service for all residents, guests and vendors.

Key Responsibilities

• Provide Class “A” customer service – Building a good rapport with residents and going above and beyond whenever possible
• Meet and greet all visitors such as residents, guests and prospects
• Respond to tenant questions and complaints in a timely manner
• Ensure that only authorized individuals enter the building
• Manage incoming phone calls and direct them to the appropriate destination
• Manage resident packages and mail, including scanning incoming and outgoing packages daily
• Assist the Resident Services Manager with any resident events, communication with residents (notices) and scheduling preventative maintenance inspections
• Enter maintenance issues into Yardi to create tickets for the maintenance team
• Ensure that equipment used by the residents is well maintained, used appropriately, tracked and returned
• Coordinate reservation for amenity space, loading elevators and loading dock
• Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed
• Stay in compliance with fair housing regulations
• Work scheduled shifts, including weekends (if needed)
• Perform other duties as needed

Qualifications

• High School Diploma or equivalent (GED)
• Strong customer service background
• 1 year of high-end customer service experience is needed and 3 years is preferred
• Ability to work holidays required. Flexibility to pick up additional shifts, as needed
• Proficient in Microsoft Office, particularly Outlook, Word and Excel
• Outgoing personality with ability to relate to diverse group of people
• Strong problem-solving skills
• Strong sense of urgency
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Must hold oneself and others accountable and strive for a high level of excellence
• Must have a positive, can-do attitude and be able to fuel growth and innovation
• Must be customer-focused and results-oriented
• Must want to continuously learn and develop
• Exceptional oral and written communication, active listening, and organizational skills
• Ability to establish strong working relationships with others in team setting
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Self-directed and able to work independently, with minimal supervision

The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance. Virginia Compensation Range: $20 USD - $25 USD