Resident Services Concierge — Guest Experience

VI; Highlands Ranch (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Exceptional benefits

PTO from day one

401k with company match

Paid maternity and paternity benefits

Training and development

Tuition reimbursement

Luxury work environment

Meaningful and rewarding work

Job summary

Vi at Highlands Ranch is seeking a Concierge to welcome and direct residents and guests, answer questions, and handle simple needs. The role supports the community by monitoring systems and directing incoming calls to ensure smooth operations.

Ideal candidates have customer service experience, strong communication skills, and the ability to stay calm under pressure. CPR and First Aid certifications are required or obtainable.

Qualifications

• Prior experience in a customer service environment is preferred.
• CPR and First Aid certifications are required or must be able to obtain them.
• Excellent oral communication and the ability to manage multiple tasks are essential.
• Ability to use a resident- and customer-focused approach to problem solving.

Responsibilities

• Welcome and direct residents and guests of the community.
• Answer resident questions; address simple resident needs.
• Monitor emergency response and other community systems; direct calls as needed.

Skills

Customer service

Communication

Education

CPR certification

First Aid certification

Job description

Vi at Highlands Ranch is seeking a Concierge to welcome and direct residents and guests, answer questions, and handle simple needs. The role supports the community by monitoring systems and directing incoming calls to ensure smooth operations.

Ideal candidates have customer service experience, strong communication skills, and the ability to stay calm under pressure. CPR and First Aid certifications are required or obtainable.