Resident Services Concierge | Caring Hospitality & Support

Tri Care LLC; New York (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Split Rock is seeking a Concierge / Resident Services Coordinator to warmly welcome residents, families, and visitors, guiding tours, explaining schedules, and coordinating with departments for a seamless stay.

In this fast-paced long-term care setting you’ll build relationships, keep families informed, track admissions and census, and help resolve questions quickly. Strong communication and organization are essential.

Qualifications

• A natural people person with excellent communication skills and a friendly, patient demeanor
• Someone who stays calm, kind, and solution-focused when residents or families are worried or frustrated
• Strong organizational skills and attention to detail, with the ability to juggle multiple requests
• Discretion and respect for resident privacy and confidential information
• A proactive mindset: you spot needs and act on them without waiting to be asked
• Willingness to learn how each department in a long-term care facility works
• Experience in customer service, hospitality (hotel front desk, concierge, guest services), healthcare, or resident services
• Familiarity with long-term care or assisted living operations

Responsibilities

• Deliver a warm, personal resident experience
• Welcome new residents and their families, walk them through the facility, and explain daily schedules and available services
• Build genuine relationships with residents, greeting each one by name and with respect
• Answer questions from residents and visitors about meals, activities, therapy, laundry, visiting hours, Wi-Fi access, and more
• Deliver mail, packages, and non-food items to residents safely and with proper documentation
• Be the go-to contact for families
• Reach out to families proactively, especially after new admissions and for residents who may have difficulty communicating, to answer questions and ease concerns
• Follow up on requests and issues until they’re resolved, so families always know where things stand
• Solve problems across the team
• Act as the link between residents and staff, bringing concerns to the right department quickly, including Nursing, Rehab, Dietary, Social Services, Recreation, Housekeeping, Maintenance, Finance, and others
• Stay in close contact with Charge Nurses and Recreation staff to anticipate resident needs before they become problems
• Escalate concerns through the appropriate chain of command when needed
• Keep service consistent and organized
• Track admissions, readmissions, discharges, and census updates so you always know who’s arriving and who needs extra attention
• Keep accurate records of resident interactions, particularly for short-term stays, using spreadsheets and tracking tools
• Follow up on open items from previous days so nothing falls through the cracks
• Share ideas with management for improving the resident experience, safety, and facility operations
• Nice to have: Experience in customer service, hospitality (hotel front desk, concierge, guest services), healthcare, or resident services
• Nice to have: Familiarity with long-term care or assisted living operations

Job description

Split Rock is seeking a Concierge / Resident Services Coordinator to warmly welcome residents, families, and visitors, guiding tours, explaining schedules, and coordinating with departments for a seamless stay.

In this fast-paced long-term care setting you’ll build relationships, keep families informed, track admissions and census, and help resolve questions quickly. Strong communication and organization are essential.