Resident Services Concierge & Airbnb Coordinator

Wasatch Property Management, Inc.; California; On-site; USD 28,000 - 39,000; Full time

Job summary

Wasatch Property Management, Inc. seeks an on-site Resident Services Assistant to support the Serenity Market, clubhouse, concierge, and Soleil Suites Airbnb programs.

This is an at-will, hourly role assisting the resident services team and providing after-hours support for full-time residents and short-term guests. Responsibilities include managing market inventory, coordinating clubhouse reservations, delivering exceptional customer service, and helping with resident events while building

Qualifications

• At least 2+ years in Residential Leasing/Sales with proven track record in Property Management.
• Excellent sales, customer service and public relations skills.
• Ability to drive others toward maximum customer satisfaction.
• Must be able to relate to people and have a sales aptitude.
• Must have a professional manner and positive attitude.
• Must have outgoing personality and ability to promote property at local businesses, functions, and within community.
• Must be articulate in sales manners and customer service satisfaction.
• Excellent organization and time management skills.
• Outstanding ability to influence others and close deals.
• Bilingual Spanish preferred in some markets.

Responsibilities

• Provides outstanding customer service to all guests/residents.
• Assists guests and residents in proactive and efficient manner with appropriate follow-up.
• Knows all essential aspects of our community operations.
• Maintains a positive and professional relationship with all guests/residents, vendors, and merchants.
• Supports the marketing and sales department with administrative tasks.
• Works collaboratively with any community associates.
• Assisting with retention including coordinating and participating in resident events.

Skills

Leasing/Sales

Customer service

Public relations

Sales aptitude

Organizational skills

Spanish bilingual

Education

High School Diploma

Job description

Wasatch Property Management, Inc. seeks an on-site Resident Services Assistant to support the Serenity Market, clubhouse, concierge, and Soleil Suites Airbnb programs.

This is an at-will, hourly role assisting the resident services team and providing after-hours support for full-time residents and short-term guests. Responsibilities include managing market inventory, coordinating clubhouse reservations, delivering exceptional customer service, and helping with resident events while building