Resident Experience & Concierge Coordinator

Wasatch Property Management, Inc.; Beaumont (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Wasatch Property Management, Inc. seeks an on-site Resident Services Associate to support Serenity Market, clubhouse operations, and the Soleil Suites Airbnb program. This role collaborates with the Resident Services Team to deliver exceptional guest and resident experiences.

You will assist with resident services, coordinate events, and maintain strong relationships with vendors, guests, and residents while supporting marketing and sales tasks.

Qualifications

• At least 2+ years in Residential Leasing/Sales with proven track record in Property Management.
• Excellent sales, customer service and public relations skills.
• Ability to drive others toward maximum customer satisfaction.
• Must be able to relate to people and have a sales aptitude.
• Must have a professional manner and positive attitude.
• Must have outgoing personality and ability to promote property at local businesses, functions, and within community.
• Must be articulate in sales manners and customer service satisfaction.
• Excellent organization and time management skills.
• Outstanding ability to influence others, aggressive closing ability, and follow through meet prospects’ needs.
• Outstanding negotiation skills.
• Bilingual (Spanish) preferred in some markets.

Responsibilities

• Serenity Market, Clubhouse, and Concierge Duties
• Conducts building walk throughs to ensure guests/residents follow rules
• Coordinates clubhouse reservations and reports issues to RSC
• Manages Serenity Market inventory and pricing
• Builds knowledge base of local restaurants, shops, and attractions
• Maintains inventory and collateral for concierge desks
• Checks packages in and out for residents
• Provides pre-arrival support for Airbnb guests
• Facilitates correspondence with guests/residents
• Prints/delivers correspondence and check-in gifts to rooms
• Monitors Airbnb inquiries and updates reservation board
• Manages dwelo smart home system entries/removals for check-in/out
• Performs apartment walk-throughs prior to check-in
• Provides outstanding customer service to guests/residents
• Maintains positive relationships with vendors and merchants
• Supports marketing and sales with admin tasks
• Collaborates with community associates
• Assists with retention and resident events

Skills

Sales aptitude

Customer service

Public relations

Negotiation skills

Education

High School Diploma

Job description

Wasatch Property Management, Inc. seeks an on-site Resident Services Associate to support Serenity Market, clubhouse operations, and the Soleil Suites Airbnb program. This role collaborates with the Resident Services Team to deliver exceptional guest and resident experiences.

You will assist with resident services, coordinate events, and maintain strong relationships with vendors, guests, and residents while supporting marketing and sales tasks.