Hybrid Resident Support Specialist

FirstService Residential; Charleston (SC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

Paid holidays

401k with company match

Job summary

FirstService Residential is seeking a Community Support Specialist to assist residents, board members, managers and vendors with inquiries, concerns and requests about products and services. The role focuses on delivering timely information, resolving account questions, complaints and billing issues while documenting interactions.

You will collaborate with property managers and regional directors to ensure consistent, high-quality customer service, handle tickets in Connect or similar systems,

Qualifications

• Associate’s degree in business or related field preferred, or equivalent combination of education and experience.
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Responsibilities

• Professionally handle incoming requests from residents, board members, vendors, managers, and regional directors and ensure that issues are resolved both promptly and thoroughly.
• Collaborate directly with property managers, regional directors, internal departments, and associates to ensure a timely resolution of all inquiries.
• Document the appropriate resolution of all interactions within the appropriate systems and applications.
• Resolve all open inquiries within prescribed timelines while meeting all key performance indicators.
• Gather information from residents, board members, and vendors, access accounts and educate them to prevent future contacts.

Skills

Critical thinking

Problem solving

Judgement & decision-making

Microsoft Office

Outlook

Windows

Education

Associate’s degree or equivalent

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking a Community Support Specialist to assist residents, board members, managers and vendors with inquiries, concerns and requests about products and services. The role focuses on delivering timely information, resolving account questions, complaints and billing issues while documenting interactions.

You will collaborate with property managers and regional directors to ensure consistent, high-quality customer service, handle tickets in Connect or similar systems,