Resident Services - Concierge

Fath Properties LLC; Loveland (OH); On-site; USD 27,000 - 38,000; Full time

Job summary

Nantucket Apartments in Loveland, Ohio, is seeking a Resident Services- Concierge to be the first point of contact for residents and callers. You will handle maintenance requests, move-ins and move-outs, and respond to inquiries with professionalism.

Daily tasks include processing work orders in Yardi, auditing move-in files, assisting Leasing staff, and addressing utility questions. You will maintain a neat appearance and support on-call emergencies.

Qualifications

• High school graduate or GED.
• 1-2 years related customer service experience.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Yardi.

Responsibilities

• Respond to resident maintenance requests by completing work orders.
• Input work orders into Yardi and follow up with residents to ensure completion.
• Resolve resident complaints and enforce policy up to eviction when necessary.
• Assist Leasing staff as needed; opportunity for lease commissions.
• Audit move-in files and input data into Yardi; communicate market rent details.
• Prepare renewal leases and input E-Premium policy information.
• Handle questions regarding utility bills (e.g., Spectrum) and resolve issues.
• Maintain a neat, professional appearance and demeanor.
• Follow company procedures for on-call emergencies.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Yardi

Job description

Description

Resident Services- Concierge, is a very important role at Nantucket Apartments ! You will handle a wide variety of resident related issues, which include resolving complaints, move in and move out procedures and requests for maintenance. As Resident Services-Concierge, you are the first point of contact for all incoming calls and residents entering the property.

Daily tasks include

• Responding to resident maintenance requests by completing work orders. Inputing work orders into Yardi after their completion and follows up with residents to ensure work was completed satisfactorily.
• Resolving resident complaints and enforces disciplinary action up to eviction. Responsible for preparing resident violations such as noise, trash, vehicle condition. Works with residents to make sure they resolve violation issues and comply with Company policy.
• Assisting the Leasing staff as needed. Opportunity for lease commissions!
• Audit all move in files to ensure the proper Leasing paperwork has been completed. Input move in information into Yardi. Once audit is complete a Notice to Accounting is completed and sent to Accounting in order to communicate market rent and move in information for new resident.
• Prepares renewal leases and enters E-Premium policy information
• Handles resident questions regarding utility bills, which includes Spectrum (water) and heat. Work with residents to help them resolve outstanding issues with their accounts.
• Maintains a neat, professional appearance and projects a professional demeanor.
• Follows Company procedure fully for on call emergencies.
• Performs other reasonably related duties as assigned by immediate Supervisor and other managements as required.
• Contribute with planning events & outside marketing.
• Movies-sign in & out. Keep organized
• Duties & responsibilities are subject to change at any time.

Requirements

High school graduate or GED

1-2 years related customer service experience.

Microsoft Office - Word, Excel, Outlook - proficiency, Yardi

May be required to have own transportation. Valid driver's license required.